Restaurant Service Manager — Lead Guest Experience & Growth

LOGAN; Laredo (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest service and drive revenue growth. You will nurture guest relations, resolve issues promptly, and lead a team to sustain high standards while maintaining compliance with sanitation and safety rules.

You will also monitor budgets, manage daily operations, and mentor staff to build a productive, customer-focused dining environment. Strong leadership and communication are essential for success in this role.

Qualifications

• High school diploma or GED required.
• Previous Front of House & Back of House management experience preferred.
• Minimum 3 years of restaurant experience and supervisory experience.
• Strong leadership and management skills are required.
• Excellent communication and a calm, tactful demeanor under pressure.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Interact with guests and service staff to build rapport.
• Respond promptly to customer complaints and resolve issues.
• Review product quality and research new vendors.
• Train and develop team members to maintain high service standards.
• Provide guidance, coaching, and performance feedback to foster a positive work environment.
• Ensure sanitation and safety regulations (OSHA, HACCP) are followed.
• Maintain the restaurant’s image and suggest improvements.
• Monitor costs and reduce waste; manage budget-related topics.
• Adhere to cash handling procedures and banking deposits.
• Oversee daily operations including opening/closing, scheduling, and shift management.

Skills

Leadership

Communication

Team motivation

Flexibility

Customer service

Computer skills

Education

High school diploma or GED

Supervisory experience

Restaurant experience

Certifications (LTO, etc.)

Food handler certification

Alcohol dispensing certification

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest service and drive revenue growth. You will nurture guest relations, resolve issues promptly, and lead a team to sustain high standards while maintaining compliance with sanitation and safety rules.

You will also monitor budgets, manage daily operations, and mentor staff to build a productive, customer-focused dining environment. Strong leadership and communication are essential for success in this role.