Guest-Centric Restaurant Manager & Operations Leader

Dunkin' | ZSC Enterprises; Dallas (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin’ is seeking a Restaurant Manager in the United States to lead daily restaurant operations, drive guest satisfaction and ensure adherence to brand standards. You will supervise team members, manage scheduling, and uphold food safety and financial controls.

The role requires strong leadership, communication skills and a customer-first mindset to deliver consistent performance and support community engagement.

Qualifications

• Basic computer skills
• Fluent in spoken and written English or the predominant language in your market
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Foster a positive work environment by promoting teamwork, coaching and feedback, and resolving conflicts.
• Lead by example with strong work ethic and adherence to brand values.
• Oversee day-to-day operations including openings/closings, cash handling and inventory control.
• Ensure health, safety, sanitation and food handling standards are met.
• Create a guest-focused culture and act on guest feedback to improve service.
• Monitor food and labor costs and maximize profitability.
• Engage with the local community and explore partnerships or sponsorships.
• Communicate priorities and results to the team.
• Execute new product roll-outs including training, marketing, and sampling.

Skills

Analytical thinking

Team leadership

Punctuality & reliability

Willingness to learn

Train and develop team

Guest focus

Time management

Conflict management

Problem solving

Motivating others

Education

College degree preferred

Job description

Dunkin’ is seeking a Restaurant Manager in the United States to lead daily restaurant operations, drive guest satisfaction and ensure adherence to brand standards. You will supervise team members, manage scheduling, and uphold food safety and financial controls.

The role requires strong leadership, communication skills and a customer-first mindset to deliver consistent performance and support community engagement.