Guest-Centric Front Desk Agent | Luxury Hospitality

Ithaka Hospitality Partners, LLC; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ithaka Hospitality Partners, LLC is seeking a Front Office Agent for Elevation Convening Center & Hotel in Montgomery, AL. This role supports guest check-in/check-out, reservations, inquiries, and front desk operations, delivering courteous, efficient service that aligns with brand standards.

The position emphasizes personalized guest experiences, professional communication, and adherence to hotel policies, contributing to a welcoming atmosphere and smooth daily operations.

Qualifications

• High school diploma or equivalent is required.
• A college education or training in the hospitality industry is preferred.
• Previous experience as a Front Office Receptionist in a luxury market is preferred.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Provide accurate information on hotel facilities and services.
• Handle guest inquiries and requests with courtesy and professionalism.
• Maintain knowledge of room types, rates, and promotions.
• Assist in coordinating with other departments for guest satisfaction.

Skills

Guest service

Communication

Decision making

Guest security

Organization

MS Office

Education

High school diploma or equivalent

Hospitality education preferred

Job description

Ithaka Hospitality Partners, LLC is seeking a Front Office Agent for Elevation Convening Center & Hotel in Montgomery, AL. This role supports guest check-in/check-out, reservations, inquiries, and front desk operations, delivering courteous, efficient service that aligns with brand standards.

The position emphasizes personalized guest experiences, professional communication, and adherence to hotel policies, contributing to a welcoming atmosphere and smooth daily operations.