Guest-Centric Auto Service Manager

Christian Brothers Automotive; Savage (MN); On-site; USD 72,000 - 88,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Manager at our Savage, MN location to lead daily shop operations and guest relations. You will oversee service writers, technicians, and daily workflow to ensure timely, accurate estimates and high guest satisfaction.

The ideal candidate has supervisory experience in automotive service, proficiency with Windows-based software, and a track record of maintaining quality and margins while prioritizing honesty and integrity.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales
• Supervisory or management experience in Automotive
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop guest estimates and work orders. Direct Service Writer's development of guest estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during and after service
• Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Skills

5 years experience in automotive CS &

Education

Industry recognized service training program

ASE Service Consultant certification

Tools

Windows-based software

Job description

Christian Brothers Automotive is seeking an Automotive Service Manager at our Savage, MN location to lead daily shop operations and guest relations. You will oversee service writers, technicians, and daily workflow to ensure timely, accurate estimates and high guest satisfaction.

The ideal candidate has supervisory experience in automotive service, proficiency with Windows-based software, and a track record of maintaining quality and margins while prioritizing honesty and integrity.