Automotive Service Manager - Lead, Drive Guest Satisfaction

Christian Brothers Automotive Corporation; Lake Jackson (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Performance bonus

Healthcare benefits

Training program

Financial wellness

Ownership path

Job summary

Christian Brothers Automotive in Lake Jackson, TX, is seeking an Automotive Service Manager to lead daily operations at our Lake Jackson location. You will guide guests through the repair process, oversee staff, and drive satisfaction while maintaining profitability.

This role emphasizes guest communication, quality control, and service leadership. The Service Manager reports to the local franchise owner, oversees shop and office teams, and ensures adherence to company policies.

Qualifications

• Supervisory or management experience in the automotive industry is preferred.
• Proficiency with Windows-based software and automotive store applications.
• Experience with TekMetric software is preferred.
• Industry-recognized service training program is preferred but not required.
• Driving record must be acceptable to the current insurance carrier.

Responsibilities

• Manage office and shop personnel and daily operations.
• Follow and enforce all company policies and procedures as outlined in the Employee Handbook.
• Develop estimates and work orders.
• Direct Service Writers in guest estimates and work orders and assign to technicians.
• Ensure target margins are achieved.
• Open and close stores daily.
• Serve as the primary communications interface to customers before, during, and after service.

Skills

Supervisory experience

Windows software

Customer service leadership

Automotive operations

Education

Industry service training program

Tools

TekMetric

Job description

Christian Brothers Automotive in Lake Jackson, TX, is seeking an Automotive Service Manager to lead daily operations at our Lake Jackson location. You will guide guests through the repair process, oversee staff, and drive satisfaction while maintaining profitability.

This role emphasizes guest communication, quality control, and service leadership. The Service Manager reports to the local franchise owner, oversees shop and office teams, and ensures adherence to company policies.