Group Billing Specialist - Hospitality Finance

Loews Hotels, LLC.; Philadelphia (Philadelphia County); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Tuition reimbursement

Meal discounts

Employee meals

Hotel employee rates

Job summary

Loews Hotels, LLC. is seeking a detail-oriented Group Billing Coordinator to support property financial operations. You will invoice, process payments, and track billing to ensure accurate records, timely collections, and cash flow.

The role emphasizes accuracy and collaboration across M&E, Sales, and Financial Service Center teams. The position requires the ability to balance multiple priorities in a fast-paced hospitality environment and to communicate effectively with guests and colleagues.

Qualifications

• Minimum 2 years of billing experience.
• High School Diploma or GED equivalent preferred.
• 1-2 years customer facing experience in hospitality or finance environment.
• Knowledge of computer-based software for Accounting, Property and POS management systems.
• Advanced knowledge of Microsoft Office software and applications.

Responsibilities

• Complete contract reviews with M&E team.
• Attend pre-conventions meetings.
• Monitor direct billing/approval process.
• Verify PM accounts established 45 days prior to group arrival.
• Perform on-site billing review with clients when requested.
• Scan and submit supporting documentation to the Financial Service Center for locally posted charges.
• Serve as the first point of contact to provide missing information to the Financial Service Center.
• Research and resolve missing or discrepant charges to ensure the highest levels of billing accuracy.
• Calculate contractual concessions owed and adjust accordingly in the property management system.
• Calculate tax exemptions and apply to group invoices in compliance with taxing authorities.
• Verify contractual attrition and cancellation fees and apply to group invoices.
• Reconcile banquet checks to the group resume and work with the banquet team to post any revisions.
• Collaborate with hotel Department Heads, the M&E team, and the Financial Service Center Senior Collections Coordinator to ensure client needs are understood and met.
• Complete group billing checklist for each group.
• Review and take appropriate action on House Accounts and PMs daily
• Settle and process all balance due payments.
• Research check payment questions posted by the cash applications group.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Billing experience

Customer facing

English communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Accounting software

POS management systems

Job description

Loews Hotels, LLC. is seeking a detail-oriented Group Billing Coordinator to support property financial operations. You will invoice, process payments, and track billing to ensure accurate records, timely collections, and cash flow.

The role emphasizes accuracy and collaboration across M&E, Sales, and Financial Service Center teams. The position requires the ability to balance multiple priorities in a fast-paced hospitality environment and to communicate effectively with guests and colleagues.