Guest Experience Valet | Welcoming Service & Luggage Help

Loews Hotels & Co; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid Sick Days & Vacation

Holidays & Paid Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals in Team Member Caf

Community volunteer opportunities

Complimentary parking

Eligibility varies by position

Job summary

Loews New Orleans Hotel is seeking a warm and welcoming Bell Person to be the first point of contact for guests, ensuring a seamless and memorable arrival and departure experience. You will be the trusted guide who makes guests feel valued while delivering professional service.

The role requires strong communication, reliability, and the ability to lift heavy items, with opportunities to grow within the hotel’s guest services team in New Orleans’ Warehouse District.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous hospitality or customer service experience preferred.
• Strong verbal communication skills.
• Ability to lift items over 75 lbs.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Job description

Loews New Orleans Hotel is seeking a warm and welcoming Bell Person to be the first point of contact for guests, ensuring a seamless and memorable arrival and departure experience. You will be the trusted guide who makes guests feel valued while delivering professional service.

The role requires strong communication, reliability, and the ability to lift heavy items, with opportunities to grow within the hotel’s guest services team in New Orleans’ Warehouse District.