Guest Experience Bell Attendant

Stonebridge Companies; New Orleans (LA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans, LA is seeking a Bell Attendant to provide friendly, proactive guest service, including luggage handling, local information, and coordinating transportation.

The role requires excellent communication, strong organization, and the ability to lift up to 50 lbs, stand and walk for extended periods, with a flexible schedule including evenings, weekends, and holidays. Comprehensive benefits are provided.

Qualifications

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests professionally.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Responsibilities

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel’s amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Skills

Guest service experience

Communication skills

Organization

Stamina

Lifting up to 50 lbs

Stand/walk for long periods

Knowledge of local attractions

Job description

Stonebridge Companies in New Orleans, LA is seeking a Bell Attendant to provide friendly, proactive guest service, including luggage handling, local information, and coordinating transportation.

The role requires excellent communication, strong organization, and the ability to lift up to 50 lbs, stand and walk for extended periods, with a flexible schedule including evenings, weekends, and holidays. Comprehensive benefits are provided.