Luxury Bell & Doorperson - Elite Guest Service

SH Group; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Bell / Doorperson to join our front offices team in Austin. You will be the first point of contact for guests, delivering attentive service, assisting with inquiries, and reflecting the brand's best self in every interaction.

Prior guest service experience is preferred; you should enjoy physical work, be detail-oriented, and flexible to meet the demands of a 24-hour operation in a luxury hotel environment.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to operate in a 24-hour hotel environment.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Greet guests and assist with requests at the lobby and entrance.
• Provide impeccable front-of-house service and reflect the brand's best self.
• Coordinate with colleagues to ensure guest satisfaction and smooth operations.

Skills

Customer service

Communication

Flexibility

Job description

Starwood Hotels is seeking a warm, welcoming Bell / Doorperson to join our front offices team in Austin. You will be the first point of contact for guests, delivering attentive service, assisting with inquiries, and reflecting the brand's best self in every interaction.

Prior guest service experience is preferred; you should enjoy physical work, be detail-oriented, and flexible to meet the demands of a 24-hour operation in a luxury hotel environment.