Guest Arrival Bell Attendant

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Free meals

Parking

Paid breaks

Gas discount

Concert and sports tickets

Tuition reimbursement

Employee Assistance Program

Job summary

Snoqualmie Casino & Hotel is seeking a Bell Attendant to warmly welcome guests and help with luggage, room orientation, and local information. This role requires an arrival/departure presence and strong guest-service orientation.

The position emphasizes prompt response to requests, coordination with front desk and housekeeping, and adherence to safety standards. Part-time, day shifts and weekend work are expected with comprehensive benefits available for eligible staff.

Qualifications

• One (1) year of experience in a guest-facing hospitality role.

Responsibilities

• Greet all guests warmly upon arrival and departure. Assist guests with luggage, including loading and unloading from vehicles and deliver guest mail or packages as needed. Escort guests to their rooms, providing a brief orientation of the room and hotel facilities.
• Respond to guest requests promptly and efficiently. Provide directions and information about the local area, hotel amenities and services. Ensure guest satisfaction by addressing any concerns or special requests.
• Ensure effective and professional communication via radio, phone or in-person with other departments, such as front desk, housekeeping and concierge, to ensure seamless guest service. Log and report any maintenance issues or guest concerns.
• Adhere to all safety and security protocols to ensure a safe environment for guests and staff. Report any suspicious activities or safety hazards to the appropriate personnel.
• Maintain cleanliness and orderliness of the bell desk and storage areas.
• Other duties as assigned.

Skills

Customer Service

Communication

Physical Stamina

Problem Solving

Teamwork

Job description

Snoqualmie Casino & Hotel is seeking a Bell Attendant to warmly welcome guests and help with luggage, room orientation, and local information. This role requires an arrival/departure presence and strong guest-service orientation.

The position emphasizes prompt response to requests, coordination with front desk and housekeeping, and adherence to safety standards. Part-time, day shifts and weekend work are expected with comprehensive benefits available for eligible staff.