Guest Arrival Ambassador

SeaWorld; Williamsburg (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free park admission

Discounts on park tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld is seeking a Part-Time Guest Arrival Ambassador to help keep the park running smoothly while delivering outstanding guest service. The role involves greeting guests, handling reservations, advising on show times, and maintaining orderly traffic flow with a positive attitude.

Responsibilities include processing payments, handling will calls, and adhering to cash-handling policies. Must be 16+ with strong communication skills and ability to work varied shifts in a dynamic, outdoor/indoor

Qualifications

• Excellent communication and problem-solving skills.
• Ability to process POS transactions and Cash register operations.
• Flexibility in working varied shifts and ability to multitask.
• Ability to stand/walk for extended periods, indoors/outdoors.

Responsibilities

• Greet and interact with guests.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate organized guest traffic flow.
• Perform crowd control to open/close location.
• Process monetary transactions accurately.
• Handle will call and interaction program requests.
• Adhere to cash handling policies and procedures.
• Work as part of a team to boost productivity and guest service.

Skills

Great communication

Problem solving

Cash handling

POS transactions

Tools

POS system

Windows/Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Guest Arrival Ambassador:

As a Guest Arrival Ambassador, you'll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you'll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot.

Current areas of availability include Traffic Control, Toll Plaza, Turnstiles, and Welcome Center

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all cash handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed

• You must be at least 16 years old
• Excellent communication and problem-solving skills
• Ability to push, pull and lift a minimum of 50 lbs.
• Basic computer skills with Windows/Office
• Flexibility in working varied shifts
• Ability to process POS transactions and accurately use a register
• Ability to walk and stand extensively
• Ability to work well as part of a team
• Ability to multitask while maintaining a positive attitude and delivering excellent guest service
• Ability to complete all legal, company and department training requirements
• Ability to work indoors and outdoors, in a variety of weather conditions

Compensation: 12.77 USD

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.