Assistant Supervisor, Park Quality

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Williamsburg, VA is seeking a Park Quality Team Lead to drive restroom standards, safety, and guest satisfaction. You will mentor ambassadors, schedule tasks, and ensure compliance with park policies while delivering high-quality cleanliness.

The role requires hands-on leadership, strong communication, and the ability to train staff across areas. You will monitor labor and safety checks, collaborate with other departments, and help maintain a welcoming park

Qualifications

• 18+ years of age.
• Proficient in Microsoft Office applications.
• Able to positively interact with guests and coworkers from diverse backgrounds.
• Valid state driver’s license preferred.
• CPR/AED training/certification required.
• Able to be trained and certified at all assigned areas.
• Able to climb stairs/ladders.
• Able to operate in tight spaces.
• Able to use cleaning equipment.
• Comfortable with noise and vibrations.
• Able to work in all weather conditions.
• Able to train on protective gear.
• Comfortable around fumes/dust/odor.
• Able to bend/sit/stand/kneel/reach movements.
• Comfortable speaking in front of large groups.
• Maintain composure during challenging situations.
• Seasonal availability: peak 4 days/wk incl weekends; off-season 3 days/wk incl weekends.

Responsibilities

• Lead and develop team members of the Park Quality team to maximize restroom presentation and safety.
• Execute park quality tasks including deep restroom cleaning, stocking supplies, and general cleaning.
• Represent the organization with a positive attitude and high energy.
• Ensure a safe environment for all team members, guests, and animals.
• Develop on-the-job training and coaching for ambassadors.
• Ensure compliance with regulations, park policies, and procedures.
• Monitor daily labor against budget and attendance.
• Perform equipment and safety checks and respond to emergencies.
• Communicate with other departments and complete daily/weekly reports.

Skills

Microsoft Office

Guest interaction

Team leadership

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What You Get To Do

• Lead and develop team members of the Park Quality team. Primary focus is to maximize park presentation in restroom facilities through efficiency and effectiveness of work while fostering a culture of safety and accountability.
• Execute common tasks for park quality including: top to bottom restroom cleaning, stocking restroom supplies, general cleaning and sanitizing.
• Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Monitor daily labor to align with labor budget and daily attendance
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports

What It Takes To Succeed

• At least 18 years of age
• Proficient in Microsoft Office applications
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
• Possession of a valid state driver’s license preferred
• Able to complete provided CPR/AED training/certification
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Able to operate and maneuver in/around tight spaces
• Able to use necessary equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

Compensation: 15.00 USD

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.