Assistant Supervisor, Guest Arrival

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and gives

Job summary

Busch Gardens in the United States seeks an Assistant Supervisor for Guest Arrival - Trams to lead ambassador training, ensure safety, and manage opening/closing procedures. The role emphasizes guest service, compliance, and efficient operations in a fast-paced park setting.

Qualified applicants will have at least a high school diploma, leadership experience, strong communication, and proficiency with Microsoft Office and selling systems.

Qualifications

• High school diploma or equivalent.
• Leadership experience preferred.
• Excellent computer skills; ability to work multiple selling systems.
• Previous cash handling experience preferred.
• Valid state driver’s license and ability to obtain company driver’s license.
• At least 18 years old.
• Ability to complete CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortable speaking in front of large groups.
• Ability to stay calm and professional in challenging situations.
• Working knowledge of Microsoft Office applications.
• Ability to stand and walk for long periods.
• Ability to bend, stoop, and lift 25 pounds; push/pull 50 pounds.
• Climb stairs; assist in ride testing; operate in a cash handling environment.
• Three full days of open availability; flexible to work days, nights, weekends, holidays, and late seasonal events.

Responsibilities

• Maintain a safe environment for ambassadors, guests, and animals.
• Develop on‑the‑job training and coaching for ambassadors.
• Ensure compliance with state/federal regulations, park policies, and procedures.
• Create and rotate staffed positions.
• Maintain park cleanliness and conduct quality inspections; follow up on opportunities.
• Respond to guest and ambassador needs; communicate status to Supervisors/Managers.
• Oversee daily opening and closing procedures.
• Use problem solving to ensure positive guest resolutions.
• Oversee assigned operating area and cash handling procedures.
• Perform other miscellaneous tasks as required.

Skills

Leadership experience

Communication skills

Microsoft Office

Cash handling

Public speaking

CPR/AED training

Education

High school diploma or equivalent

Tools

Selling systems

Computer skills

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Assistant Supervisor, Guest Arrival - Trams

What You Get To Do

• Ensure a safe environment for all ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Create and maintain a rotation for the teams staffed positions.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned operating area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What It Takes To Succeed

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent computer skills, ability to work multiple selling systems preferred.
• Previous cash handling experience preferred.
• Valid state driver’s license and be able to obtain a company driver’s license.
• At least 18 years old.
• Ability to complete provided CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortability speaking in front of large groups of guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time.
• Ability to bend and stoop to assist in cleaning the park.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to able to climb stairs.
• Ability to assist in ride testing by riding all park rides.
• Ability to operate in a cash handling environment.
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours, i.e. flexibility to workdays, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

Compensation:

13.41

What Else Is Required

• Class A or B CDL with P endorsement and air brakes
• Knowledge on CDL pre-trip inspection process
• Ability to assist with CDL and DOT compliance regarding medical cards, driver license checks, and DOT required random drug testing.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.