Guest Arrival Ambassador

SeaWorld; Williamsburg (VA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free park admission

Ticket discounts

Park discounts on food and merchandise

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Williamsburg, VA seeks a Part-Time Guest Arrival Ambassador to greet guests, answer questions and guide crowd flow, with responsibilities including processing transactions and sharing show/attraction information.

You will support parking, toll, turnstiles and tram areas, working in a fast-paced, guest-focused environment while adhering to safety policies and teamwork principles. Must be at least 16.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to process POS transactions and use a register.
• Ability to work well as part of a team.

Responsibilities

• Greet and interact with guests.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate an organized guest traffic flow.
• Perform crowd control to open/close locations efficiently.
• Accurately process monetary transactions.
• Handle will call and interaction program requests.
• Adhere to cash handling policies and procedures.
• Work as part of a team to increase productivity while providing excellent guest service.
• Practice safe work habits including PPE.

Skills

Excellent communication

Problem solving

Teamwork

POS transactions

Windows/Office

Tools

Windows/Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

As a Guest Arrival Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot.

Current areas of availability include Parking & Traffic Control, Toll Plaza, Turnstiles, and Tram Spieler

As a Part-Time Guest Arrival Ambassador, you will:

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all cash handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed

• You must be at least 16 years old
• Excellent communication and problem-solving skills
• Ability to push, pull and lift a minimum of 50 lbs.
• Basic computer skills with Windows/Office
• Ability to process POS transactions and accurately use a register
• Ability to walk and stand extensively
• Ability to work well as part of a team
• Ability to multitask while maintaining a positive attitude and delivering excellent guest service
• Ability to complete all legal, company and department training requirements
• Ability to work indoors and outdoors, in a variety of weather conditions

Compensation:

12.77 USD HOURLY

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.