Assistant Supervisor, Guest Arrival

Entertainment Places; Williamsburg (VA); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

FREE park admission

Discounts on tickets

Food and merchandise discounts

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens in Williamsburg, VA, is seeking an Assistant Supervisor for Guest Arrival on Trams. You will ensure a safe environment, provide training to ambassadors, and maintain cleanliness in the park.

Ideal candidates should have leadership experience, excellent communication skills, and be flexible with working hours. The compensation starts at $13.41 per hour, and benefits include free park admission, discounts, and scholarship opportunities.

Qualifications

• Must be at least 18 years old.
• Valid state driver's license required.
• Ability to complete CPR/AED training.

Responsibilities

• Ensure a safe environment for all ambassadors, guests, and animals.
• Provide training, feedback, and coaching to new ambassadors.
• Maintain cleanliness and conduct quality inspections.
• Respond to guest and ambassador needs.
• Oversee completion of daily opening and closing procedures.

Skills

Leadership experience

Excellent computer skills

Cash handling experience

Excellent communication skills

Problem solving skills

Microsoft Office proficiency

Ability to stand/walk for long periods

Ability to lift/push/pull weights

Flexibility for varying shifts

Education

High school diploma or equivalent

Tools

Selling systems

CPR/AED certification

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Assistant Supervisor, Guest Arrival - Trams

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Create and maintain a rotation for the teams staffed positions.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned operating area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What it takes to succeed:

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent computer skills, ability to work multiple selling systems preferred.
• Previous cash handling experience preferred.
• Valid state driver's license and be able to obtain a company driver’s license.
• At least 18 years old.
• Ability to complete provided CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortability speaking in front of large groups of guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time.
• Ability to bend and stoop to assist in cleaning the park.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to able to climb stairs.
• Ability to assist in ride testing by riding all park rides.
• Ability to operate in a cash handling environment.
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours, i.e. flexibility to workdays, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

Compensation:

13.41

What else is required:

• Class A or B CDL with P endorsement and air brakes
• Knowledge on CDL pre-trip inspection process
• Ability to assist with CDL and DOT compliance regarding medical cards, driver license checks, and DOT required random drug testing.

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.