Ambassador Services Coordinator

Entertainment Places; Tampa (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and perks

Job summary

Busch Gardens in Tampa seeks a friendly team member to support Ambassador onboarding and daily operations. You will help with orientation, badges, and perks while assisting with inventory, uniforms, and paperwork. This role requires strong customer service and the ability to work outdoors in all weather.

Ideal candidates have 1+ year of customer service, good communication, and proficiency with Microsoft Office. Scheduling flexibility is important for a fast-paced park environment and events.

Qualifications

• One or more years of customer service experience.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and ability to learn new systems.
• Ability to multi-task and adapt to a fast-paced environment.
• Ability to stand for the shift and work outdoors in all weather.

Responsibilities

• Welcome new Ambassadors and complete orientation prep including name tags and ID badges.
• Communicate and assist with issuance of Ambassador perks and uniforms.
• Receive, sort and stock new items using our inventory system; stock shelves.
• Distribute, exchange and replace uniforms; maintain charges for items.
• Assist with paperwork for loaned uniforms and keep spreadsheets updated.

Skills

Customer service experience

Excellent communication

Microsoft Office proficiency

Ability to multi-task

Outdoor work in all weather

Tools

Inventory management system

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Welcome new Ambassadors to the team and make sure they’re ready to hit the ground (or water) running on their first day. This involves creating name tags and issuing employee ID badges as well as coordinating their participation in new hire orientation.

You will also:

• Communicate and assist with issuance of Ambassador perks
• Complete paperwork for loaning additional uniforms to Ambassadors
• Receive, sort, and stock new items utilizing our inventory management system
• Stock shelves and workstations
• Distribute, exchange and replace Ambassador uniforms
• Maintain spreadsheets to track charges for lost uniforms, nametags and ID cards

What it takes to succeed:

• One or more years of customer service experience
• Must be least 18 years old
• Excellent communication and interpersonal skills
• Microsoft Office proficiency and the ability to learn new computer systems
• Ability to multi-task and adapt to changes in a fast-paced work environment
• Ability to work outdoors and in all weather conditions
• Scheduling flexibility
• State driver’s license preferred
• Ability to stand for entire shift
• Ability to push/pull at least 35 lbs. and lift up to 50 lbs.
• Comfortable with heights

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.