Guest Ambassador Weekend - 6am - 2pm - Saturday & Sunday (63264)

Park Place Parking & Fast Park and Relax; Indianapolis (IN); Presencial; USD 23.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical PPO/HDHP

Dental

Vision

HSA

Life / AD&D

Disability Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Descripción de la vacante

Park Place Parking & Fast Park and Relax in Indianapolis, IN is seeking a part-time Parking Guest Ambassador to direct traffic, manage parking spaces, and assist customers with inquiries.

Responsibilities include enforcing parking rules, handling lost tickets, and operating gates and payment systems while maintaining safety and accuracy across shifts.

Formación

• High school diploma or GED required.
• 1+ year in dispatching, customer service or related field.
• Experience handling high-volume calls and radio communications.
• Experience in fast-paced environment with multitasking.
• Experience with tablets, apps, technology.

Responsabilidades

• Direct traffic to parking spaces and guide vehicles.
• Monitor lots to optimize space utilization and reduce congestion.
• Enforce time limits and parking regulations.
• Assist customers with directions and parking issues.
• Help customers with lost tickets or lockouts.
• Maintain communication with staff for smooth operations.
• Operate gates, ticket dispensers and payment systems.
• Prepare occupancy and revenue reports.
• Maintain clean, safe work area.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

English proficiency

Math basics

Maps reading

Record keeping

Radio operation

Educación

High School Diploma or GED

Herramientas

Two-way radios

Ticketing systems

Mobile/tablet apps

Descripción del empleo

Job Details:

Job Location: Indianapolis Fast Park - Indianapolis, IN

Position Type: Part Time

Education Level: None

Salary Range: $17.00 - $19.00Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Customer Service

Parking Guest Ambassador

Job Purpose:

To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.

Key Responsibilities:

• Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.
• Monitor parking lots to ensure efficient space utilization and prevent congestion.
• Enforce parking regulations, including time limits, and prohibited parking zones.
• Respond to customer inquiries regarding parking availability, directions, and regulations.
• Help customers with parking-related issues, such as lost tickets or vehicle lockouts.
• Maintain regular communication with other parking staff to ensure smooth operations.
• Operate parking equipment, such as gates, ticket dispensers and payment systems.
• Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.
• Maintain a clean and organized work environment, ensuring the safety and security of the parking area.
• Perform other related duties as assigned.

Employee Benefits:

• Medical (PPO or HDHP)
• Dental
• Vision
• HSA (Health Savings Account)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• EAP (Employee Assistance Program)
• 401(k) Retirement Savings Plan
• Paid Time Off (“PTO”)
• Holiday Pay

Qualifications:

Required Education:

• High School Diploma or GED equivalent or an equivalent combination of education and experience.

Required Experience:

• Minimum of one year of experience in dispatching, customer service or a related field.
• Experience handling high-volume phone calls and radio communications.
• Experience working in a fast-paced environment and managing multiple tasks simultaneously.
• Experience with tablets, apps, technology.

Required Skills and Abilities:

• Excellent communication skills (verbal and written).
• Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• Proficient in basic math and computer skills.
• Ability to read and interpret maps and directions.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities.
• Ability to operate two-way radios and other communication equipment.
• Ability to maintain accurate records and documentation.Ability to lift and move up to 25 pounds.
• Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively in English (both written and spoken).
• Ability to pass a background check and drug screening.

----- Must have license and reliable transportation