Guest Advocate — On-Demand with Flexible Scheduling

Target; Westminster (CO); On-site; USD 22,000 - 29,000; Full time

Job summary

Target is seeking an On-Demand Team Member (Guest Advocate) in the US to assist guests, provide friendly service, and operate with a flexible schedule that adapts to store needs.

You will greet guests, help them find products, resolve issues, and guide them through loyalty programs and fulfillment services. Training begins with a Welcome orientation and continues via the myTime app for shift selections.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while multi-tasking
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work both independently and with a team
• Resolve guest questions quickly on the spot

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
• Greet: 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs.

Skills

Customer service

Flexibility

Communication

Teamwork

Problem solving

Multi-frequency devices

Independence

Attention to detail

Job description

Target is seeking an On-Demand Team Member (Guest Advocate) in the US to assist guests, provide friendly service, and operate with a flexible schedule that adapts to store needs.

You will greet guests, help them find products, resolve issues, and guide them through loyalty programs and fulfillment services. Training begins with a Welcome orientation and continues via the myTime app for shift selections.