Guam IT Support Specialist - Help Desk Tier 1/2

HRsmart; Santa Rita (GU); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision

Short-term disability

Life and AD&De Insurance

401(k)

Job summary

SPN Solutions seeks an IT Technical Support Specialist for NAVFAC Marianas in Guam. The role provides on-site help desk support for Windows 11, MDM, VoIP and asset management, serving senior civilians and military personnel. Immediate start; full-time, on-site, W-2.

Ideal candidates have DoD IT experience, relevant security certifications, and the ability to obtain interim clearance. Travel between Guam sites may be required; relocation costs are not covered.

Qualifications

• Active Tier 3 (T3) Secret clearance or ability to obtain interim before start
• Certifications: CompTIA Security+, EC-Council CND, GIAC SSEC (GSEC) or GIAC GFACT before start
• About 3 years of IT help desk, technical support or IT asset management experience
• Hands-on experience with mobile device management (MDM) and with an enterprise ticketing system
• Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams
• You live on Guam or will move to Guam at your own expense before you start
• Ability to lift up to 25 pounds and travel between sites on the island

Responsibilities

• Be the first point of contact; log, categorize and prioritize requests; reset passwords; connect peripherals; guide users through software
• Diagnose and resolve hardware, software, and local network faults; install and configure operating systems and applications
• Provide desk-side support in person and remotely as needed
• Manage mobile devices: provisioning, configuration, security and troubleshooting
• Maintain asset inventory from receipt to disposal with accurate records
• Support VOIP and landline service requests and coordinate phone numbers

Skills

English proficiency

Help desk experience

Windows 11

Mobile device management

Active Directory

VoIP administration

Education

High School

Tools

ServiceNow

Remedy

Microsoft 365

Job description

SPN Solutions seeks an IT Technical Support Specialist for NAVFAC Marianas in Guam. The role provides on-site help desk support for Windows 11, MDM, VoIP and asset management, serving senior civilians and military personnel. Immediate start; full-time, on-site, W-2.

Ideal candidates have DoD IT experience, relevant security certifications, and the ability to obtain interim clearance. Travel between Guam sites may be required; relocation costs are not covered.