Customer Solutions Engineer II

ZoomInfo; Waltham (MA); Hybrid; USD 49,000 - 77,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

401k Matching

12 weeks Parental Leave

Job summary

ZoomInfo is seeking a Technical Support Specialist located in Waltham, MA. This role involves troubleshooting complex technical issues and ensuring excellent customer communication and satisfaction.

The ideal candidate will have extensive experience in B2B software, be a proactive problem-solver, and demonstrate strong communication skills. You will work in a hybrid model, providing solutions across product support.

Qualifications

• Experience in B2B software environments.
• Ability to translate technical concepts for non-technical audiences.
• Proven proactive problem-solving skills.

Responsibilities

• Manage complex support cases from triage to resolution.
• Lead knowledge base article development.
• Drive the adoption of new internal tools and processes.

Skills

Troubleshooting complex technical issues

API integration

Customer communication

Collaboration across teams

Education

4+ years in a technical support or customer-facing role

Tools

SQL

Zendesk

Job description

ZoomInfo is seeking a Technical Support Specialist located in Waltham, MA. This role involves troubleshooting complex technical issues and ensuring excellent customer communication and satisfaction.

The ideal candidate will have extensive experience in B2B software, be a proactive problem-solver, and demonstrate strong communication skills. You will work in a hybrid model, providing solutions across product support.