GTM Strategy & Ops Lead - Forward Deployed AI

Fdetimes

San Francisco (CA)

Hybrid

USD 270,000 - 310,000

Full time

14 days+

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Job summary

Anthropic is seeking a Strategy & Operations Lead for Forward Deployed Engineering (FDE) in a role that embeds with our major customers to build production AI systems on Claude. You will own the plan, run business reviews, and shape the commercial model while partnering with Finance, Legal, Revenue Operations and Applied AI to ensure scalable delivery.

You'll operate on the GTM Strategy & Operations team, with a hands‑on approach to build models, dashboards, and reporting to drive decisions and

Qualifications

Have worked in strategy and operations, business operations, strategic finance or consulting, including direct work with a professional services, implementation, solutions engineering or forward deployed team
Understand how a services business makes and loses money: utilization, staffing mix, rates, backlog and margin, and how they connect to customer outcomes
Can build a capacity or staffing model from scratch, explain every assumption in it, and pull the data yourself with SQL
Have run planning cycles and business reviews for a senior leader and written the materials yourself
Have taken an unclear question to a recommendation, a decision and a process that other teams still use
Earn the trust of senior technical and commercial leaders and can influence them without direct authority
Are comfortable working fast with imperfect data and simple processes that you improve as you go
Use AI tools in your own work today and want to push that much further
Are excited about Anthropic's mission to build AI that is safe and beneficial

Responsibilities

Own the plan. Build FDE's annual and quarterly plan: headcount and hiring by region and role, capacity, utilization, and the mix of commercial, research and mission‑driven engagements
Model demand and capacity. Build the demand, capacity and staffing models behind the plan, with scenarios leadership can use for hiring and prioritization decisions
Run the business reviews. Lead FDE's monthly and quarterly reviews. Set KPIs with FDE leadership, own the scorecard, and write the materials for GTM and company leadership
Build the reporting. Work with Revenue Operations and Data Science to get engagement, staffing and outcome data into our systems so reporting runs without manual work. Measure what engagements lead to: production launches, consumption, expansion, and patterns partners reuse
Shape the commercial model. Partner with Finance, Deal Desk and Legal on how FDE engagements are priced, packaged, discounted and contracted, and track the economics of the portfolio
Scale through partners. Build the plan and the economics for moving more work to delivery partners: which engagements partners own, co‑deliver or get Anthropic advice on, what capacity they need, and how we measure their quality and cost
Design the org. Work with FDE leadership and People on new roles, manager spans and where new headcount lands as the team grows
Lead cross‑functional projects. Take on questions that span Sales, Applied AI, Customer Success, Product and Research, from defining the problem through to a decision and a working process
Automate with Claude. Use Claude Code and agents to build and run the models, dashboards and workflows this role depends on