GTM Sales Ops Program Lead

Amazon; New York (NY); On-site; USD 82,000 - 143,000; Full time

Job summary

Fauna Robotics, an Amazon company, is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move customers from first inbound interest through quoting, contracting, onboarding, and fulfillment, coordinating across sales, product, and legal.

This role requires a hands-on operator who can also design scalable systems, improve processes, and drive data-driven decisions to ensure a frictionless buying

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• 5+ years in sales or revenue operations, deal desk, or business operations.
• Track record owning cross-functional programs end to end.
• Experience managing a CRM/pipeline and driving process from ambiguity to a repeatable system.
• Strong organization and attention to detail with customer, order, and contract data.
• Excellent written and verbal communication; comfortable coordinating directly with customers.

Responsibilities

• Champion the customer experience — obsess over making the buying journey effortless, from first inquiry to delivery.
• Design and automate a low-friction sales process — own the end-to-end buying journey and stand up CRM, order management, tooling, and automation.
• Own the customer pipeline and reporting — triage inbound demand, track every opportunity from first contact through close, and maintain visibility on bookings, orders, and fulfillment.
• Drive the deal lifecycle across teams — coordinate quotes, sales agreements, approvals, and hand-offs across Sales, Product, and Legal.
• Manage onboarding in both directions — getFauna approved as a vendor and shepherd new customers through post-purchase setup and hand-off to support.

Skills

Program management

Data metrics

Cross-functional

CRM management

CRM usage

Communication

Organization

Tools

Salesforce

HubSpot

Job description

Fauna Robotics, an Amazon company, is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move customers from first inbound interest through quoting, contracting, onboarding, and fulfillment, coordinating across sales, product, and legal.

This role requires a hands-on operator who can also design scalable systems, improve processes, and drive data-driven decisions to ensure a frictionless buying