Sales Operations Program Lead: Customer Journey Orchestrator

Amazon.com Services LLC; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Fauna Robotics is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move every customer smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment, coordinating across sales, product, and legal with clean data at every step.

You will design and automate a low-friction sales process, own the customer pipeline and reporting, and drive the deal lifecycle across

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• 5+ years in sales or revenue operations, deal desk, or business operations.
• Track record owning cross-functional programs or mechanisms end to end, coordinating across multiple stakeholders (e.g., sales, legal, finance, procurement).
• Experience managing a CRM/pipeline and driving process from ambiguity to a repeatable system.
• Strong organization and attention to detail, especially with customer, order, and contract data.
• Excellent written and verbal communication; comfortable coordinating directly with customers.

Responsibilities

• Champion the customer experience - obsess over making the buying journey effortless, from first inquiry to delivery: quick responses, clear communication, and friction removed at every step.
• Design and automate a low-friction sales process - own the end-to-end buying journey as a program you continually improve. Standardize the repeatable steps and stand up the CRM, order management, tooling, and automation that scale it.
• Own the customer pipeline and reporting - triage inbound demand, track every opportunity from first contact through close, and maintain visibility on bookings, orders, and fulfillment status.
• Drive the deal lifecycle across teams - coordinate quotes, sales agreements, approvals, and hand-offs across Sales, Product, and Legal; partner with Legal to standardize contracting and IP-sharing.
• Manage onboarding in both directions - get Fauna approved as a vendor in customers' procurement systems, and shepherd new customers through post-purchase setup, delivery, and hand-off to support.

Skills

Program management

Data-driven decisions

Cross-functional teams

CRM management

Attention to detail

Written and verbal communication

Customer data handling

Tools

Salesforce

HubSpot

Job description

Fauna Robotics is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move every customer smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment, coordinating across sales, product, and legal with clean data at every step.

You will design and automate a low-friction sales process, own the customer pipeline and reporting, and drive the deal lifecycle across