Sales Ops: Program Manager for End-to-End Revenue Enablement

Socket.dev; New York (NY); On-site; USD 82,000 - 143,000; Full time

Job summary

Fauna Robotics is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move every customer smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment—coordinating across sales, product, and legal, with clean data at every step.

This role requires designing scalable processes, standardizing repeatable steps, and partnering with Legal, Sales, and Procurement to

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 5+ years in sales or revenue operations, deal desk, or business operations.
• Track record owning cross-functional programs end to end with multiple stakeholders (sales, legal, finance, procurement).
• Experience managing a CRM/pipeline and driving process from ambiguity to a repeatable system.
• Strong organization and attention to detail with customer, order, and contract data.
• Excellent written and verbal communication; comfortable coordinating directly with customers.

Responsibilities

• Champion the customer experience—from inquiry to delivery, with fast responses and clear communication.
• Design and automate a low-friction sales process; stand up CRM, order management, tooling, and automation.
• Own the customer pipeline and reporting; track opportunities from first contact through close.
• Drive deal lifecycle across teams; coordinate quotes, approvals, and hand-offs with Sales, Product, and Legal.
• Manage onboarding; get customers onboarded in procurement systems and through post-purchase setup.

Skills

Program management

Cross-functional collaboration

Data-driven decisions

Sales/revenue operations

CRM/pipeline management

Communication

Attention to detail

Tools

Salesforce

HubSpot

Job description

Fauna Robotics is seeking a Program Manager to build and run the operational backbone of our go-to-market. You will own the mechanisms and cross-functional programs that move every customer smoothly from first inbound interest through quoting, contracting, onboarding, and fulfillment—coordinating across sales, product, and legal, with clean data at every step.

This role requires designing scalable processes, standardizing repeatable steps, and partnering with Legal, Sales, and Procurement to