GTM Operations & IT Coordinator — Hands-on, High Ownership

Gradial; Seattle (WA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Bonus

Equity incentives

Medical, dental & vision

Fertility & family-planning support

401k plan

Unlimited PTO

Seattle office with gym facilities

Free lunch three days a week

AI infrastructure exposure

Job summary

Gradial is seeking a Business Operations Specialist to help keep Gradial’s GTM organization and internal IT operations running smoothly. You’ll split your time between supporting senior GTM leaders and partnering with our IT & Compliance Lead on day-to-day technology operations across the company.

This is a high-trust role for someone who is highly organized, technically capable and excited to take on more ownership as they learn the business.

Qualifications

• 2–4 years of experience in business operations, executive support, IT support or similar operational ownership.
• Experience providing entry-level technical support in a professional environment, including troubleshooting common hardware, software and access issues.
• Strong calendar management and organizational skills with the ability to manage multiple senior stakeholders and shifting priorities.
• Comfort working across business productivity platforms and the ability to learn new systems quickly.
• Strong judgment when prioritizing requests, handling confidential information and deciding when to escalate
• Clear and professional communication skills with employees, executives, customers and external partners.
• A highly dependable working style with strong attention to detail and consistent follow-through.
• Comfort operating in a fast-moving environment where the scope of your role can grow as you demonstrate capability.
• Ability to work from our Seattle office and provide hands‑on support for employees, devices and workplace technology.

Responsibilities

• Own complex calendar management and scheduling for senior GTM leaders, using strong judgment to prioritize competing requests and protect leadership time
• Coordinate customer meetings, travel, expenses, events and offsites while keeping logistics organized and moving
• Support employee onboarding and offboarding, including device setup, account provisioning, access changes and equipment coordination
• Handle frontline IT support across laptops, business productivity tools, conference room technology and common employee issues
• Manage device inventory, access requests, software administration and other recurring IT operational workflows
• Partner with the IT & Compliance Lead on security and compliance activities, building deeper knowledge and taking on additional responsibility over time
• Improve the processes you touch by identifying recurring issues, documenting workflows and finding better ways to operate
• Work closely with GTM leadership, Executive Support and IT on sensitive information that requires discretion, sound judgment and follow-through
• Take on new operational projects as the company grows and build ownership in the areas where you can have the greatest impact

Skills

Calendar management

Executive support

IT support

Logistics coordination

Onboarding/onboarding

Device provisioning

Security awareness

Communication

Discretion

Operational problem-solving

Job description

Gradial is seeking a Business Operations Specialist to help keep Gradial’s GTM organization and internal IT operations running smoothly. You’ll split your time between supporting senior GTM leaders and partnering with our IT & Compliance Lead on day-to-day technology operations across the company.

This is a high-trust role for someone who is highly organized, technically capable and excited to take on more ownership as they learn the business.