GTM AI Agent Architect—Revenue Ops & Automation

Gusto; New York (NY); Hybrid; USD 165,000 - 240,000; Full time

Benefits offered by this job

Equity (RSUs)

Competitive base pay

Job summary

Gusto is seeking a GTM AI Agent Builder to create and sustain AI and automation foundations powering our revenue engine. You’ll bridge Revenue Operations, AI systems, and GTM strategy to automate manual work, improve decision-making, and accelerate growth.

You’ll translate complex problems into scalable workflows, collaborating with Sales, Marketing, and Partnerships to deliver measurable outcomes and scale AI-native selling across the organization.

Qualifications

• 4–6 years of experience in Revenue Operations, Business Operations, or Product, ideally within high-growth SaaS or technology companies or 2–4 years in an earlier-stage AI-focused company.
• Demonstrated experience building and implementing operational systems or automation that improved productivity, accuracy, or revenue outcomes.
• Comfortable experimenting with AI tools, agents, and automation workflows — strong intuition for where AI adds leverage, even without deep ML expertise.
• Experience working with GTM systems (Salesforce, Gong, Outreach, data warehouses) and connecting insights to commercial impact.
• Solid program execution and prioritization skills — able to manage multiple cross-functional workstreams and drive measurable progress.
• Technical background is valued and a plus.
• Strong communication and stakeholder collaboration skills — can translate technical concepts into clear narratives for GTM and business audiences.
• AI-native mindset: Curious, adaptable, and excited to help shape how AI transforms the future of revenue operations.

Responsibilities

• Support GTM AI Strategy: Contribute to the GTM AI strategy and roadmap, including technology evaluation, critical business use cases (e.g., sales productivity, marketing personalization, customer support automation), and change management initiatives.
• Build & Execute: Design and deploy AI-driven workflows and automation that streamline manual GTM processes and improve sales productivity.
• Partner Cross-Functionally: Work closely with RevOps and GTM leaders to identify automation opportunities, support trade-off discussions, and connect AI initiatives to measurable business outcomes.
• Measure Performance & Impact: Help define and maintain evaluation frameworks that measure prompt reliability, latency, cost, and business impact (e.g., conversion lift, time saved).
• Build Data & Systems Connections: Implement integrations connecting Salesforce, GTM tools, and Gusto's data warehouse to AI-powered insights and workflows.
• Support Model & Vendor Selection: Contribute to model and vendor evaluation processes, helping ensure flexibility to test and scale best-in-class AI tools.
• Execute Program Management: Support the rollout and adoption of AI initiatives, ensuring pilots ship with clear ownership, training, and measurable outcomes.
• Scale Reusable Patterns: Collaborate cross-functionally to implement automation patterns and guardrails that make AI-enabled operations safe, efficient, and repeatable across teams.

Skills

Revenue Operations

Automation

AI tools

Cross-functional collaboration

Salesforce

GTM systems

Data warehouses

Program management

Communication

Tools

Salesforce

Gong

Outreach

Data warehouses

Job description

Gusto is seeking a GTM AI Agent Builder to create and sustain AI and automation foundations powering our revenue engine. You’ll bridge Revenue Operations, AI systems, and GTM strategy to automate manual work, improve decision-making, and accelerate growth.

You’ll translate complex problems into scalable workflows, collaborating with Sales, Marketing, and Partnerships to deliver measurable outcomes and scale AI-native selling across the organization.