GSOC Supervisor: Lead Security Operations & Crisis Response

Allied Universal; Fultondale (AL); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

Allied Universal in Fultondale, AL is hiring a Global Security Operations Center Supervisor to lead day-to-day GSOC shifts and supervise up to ten operators. This role ensures staffing, policy compliance, and effective incident response across client locations globally.

The ideal candidate has a BA or equivalent, at least four years of security experience, strong communication and training skills, and the ability to multitask in a high-tech environment.

Qualifications

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity.
• At least four years of experience in security.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Excellent instructional, customer service, written and verbal communication skills.
• Experience in conducting research/analysis.
• Ability to multitask in a fast paced, at times stressed work environment.
• Comfortable with high-tech work environment and constant learning of new tools and innovations.
• Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
• Good working knowledge of Microsoft Office suite and Windows OS.
• Self-motivated, curious, and knowledgeable pertaining to news and current events.
• Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems.

Responsibilities

• Receiving shift pass down information and conducting shift briefings to provide updates, assignments, training, and uniform compliance.
• Maintaining situational awareness of events that may compromise safety and security for client locations globally.
• Drafts and sends emergency mass notifications and other crisis communications.
• Ensuring field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Assisting in developing and revising GSOC processes, protocols, and systems.
• Identifying and routing security for resolution of alarms.
• Provides back-up, support, and on-call function as-needed.
• Oversees quality control and oversight for all production, support, and staffing functions.
• Developing and maturing GSOC capabilities including intelligence/analytics areas.
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard.
• Works with Operations Manager to identify process and quality improvements.
• Represent the GSOC in meetings with client personnel.
• Triage and manage incidents of workplace violence or misconduct.
• Developing and executing training for Operators and conducting training exercises.

Skills

Security experience

Leadership

Communication skills

Multitasking

Education

BA or equivalent

Tools

Microsoft Office

SharePoint

Security systems knowledge

Job description

Allied Universal in Fultondale, AL is hiring a Global Security Operations Center Supervisor to lead day-to-day GSOC shifts and supervise up to ten operators. This role ensures staffing, policy compliance, and effective incident response across client locations globally.

The ideal candidate has a BA or equivalent, at least four years of security experience, strong communication and training skills, and the ability to multitask in a high-tech environment.