GSOC Supervisor — Lead 24/7 Security Ops (Onsite)

Hivewatch; El Segundo (CA); On-site; USD 70,500 - 75,000; Full time

Benefits offered by this job

Equity Incentive Plan

Onsite role

HQ on Main Street El Segundo

Job summary

HiveWatch seeks a GSOC Supervisor to lead day-to-day GSOC operations, ensuring proactive security monitoring, emergency response coordination, and incident management. This role requires strong leadership, decision-making under pressure, and collaboration with clients, security personnel, and emergency responders to protect people and assets.

You will oversee monitoring activities, train staff, and drive process improvements while maintaining a culture of professionalism and exceptional service.

Qualifications

• 4+ years of experience in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.
• Strong understanding of security technology platforms, including video surveillance, access control, critical event management, and mass communication tools.
• Ability to make critical decisions under pressure and manage high-stress situations effectively.
• Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team.
• Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
• Experience working with emergency responders, corporate security teams, and crisis management frameworks.
• Must pass a background check and drug screening upon the extension of a conditional employment offer.
• Ability to handle confidential information with discretion.

Responsibilities

• Lead GSOC Operators and mentor the team to execute duties per SOPs.
• Oversee monitoring operations using video surveillance, access control, and mass communication tools.
• Coordinate and direct response efforts during security incidents, emergencies, and crises.
• Act as primary escalation point for critical incidents and ensure documented, timely actions.
• Facilitate communication between GSOC, security teams, law enforcement, and stakeholders.
• Conduct regular training, briefings, and performance evaluations for GSOC personnel.
• Maintain comprehensive records of incidents, communications, and security events per policies.
• Identify gaps and recommend process improvements using data analytics.
• Ensure compliance with HiveWatch confidentiality and data protection guidelines.

Skills

Leadership

Decision making

Communication

Organization

Crisis management

Security operations

Emergency response

Confidentiality

Tools

Video surveillance systems

Access control systems

Critical event management tools

Mass communication tools

Job description

HiveWatch seeks a GSOC Supervisor to lead day-to-day GSOC operations, ensuring proactive security monitoring, emergency response coordination, and incident management. This role requires strong leadership, decision-making under pressure, and collaboration with clients, security personnel, and emergency responders to protect people and assets.

You will oversee monitoring activities, train staff, and drive process improvements while maintaining a culture of professionalism and exceptional service.