GSOC Operator & Supervisor - 24/7 Security Operations

HiveWatch; El Segundo (CA); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with 4% company match

Accrued paid time off

Family-friendly culture

Job summary

HiveWatch in El Segundo, California, is looking for GSOC Operators and Supervisors to support and oversee security operations. Responsibilities include managing emergency support, ensuring team efficiency, and maintaining operational protocols. The role requires strong decision-making skills, excellent customer service, and the ability to work under pressure. Operators earn $23-$29 per hour, while Supervisors are salaried between $70,500 and $75,000. Comprehensive benefits include health coverage and a 401(k) plan.

Qualifications

• 3+ years experience in a communications or operations center.
• Ability to make critical decisions under pressure.
• Must pass a background check and drug screen.

Responsibilities

• Support multiple clients through emergency and non-emergency operations.
• Oversee the day-to-day operations of the GSOC.
• Maintain accurate records of incidents and communications.

Skills

Critical decision-making under pressure

Customer service skills

Strong organizational skills

Fluency in a second language

Tools

Communication tools

Incident management systems

Video surveillance systems

Job description

HiveWatch in El Segundo, California, is looking for GSOC Operators and Supervisors to support and oversee security operations. Responsibilities include managing emergency support, ensuring team efficiency, and maintaining operational protocols. The role requires strong decision-making skills, excellent customer service, and the ability to work under pressure. Operators earn $23-$29 per hour, while Supervisors are salaried between $70,500 and $75,000. Comprehensive benefits include health coverage and a 401(k) plan.