GSOC Operator - 24/7 Security Dispatch & Threat Response

HiveWatch; El Segundo (CA); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Flexible paid time off

Job summary

HiveWatch is looking for a GSOC Operator to manage emergency calls and provide support at our Global Security Operations Center. The ideal candidate will have at least 3 years of experience in a similar role and strong customer service skills. You will use technology to assist clients and respond to incidents efficiently while adhering to safety guidelines.

This role demands strong communication and decision-making abilities, particularly in critical situations. Comprehensive health benefits and a competitive pay range of $23 to $28 per hour are included.

Qualifications

• Minimum 3 years experience in a communications or operations center.
• Strong customer service skills during crises.
• Must be willing to learn unfamiliar technical systems.

Responsibilities

• Support clients through emergency and non-emergency calls.
• Prioritize and make decisions under stress.
• Document communications and events concisely.

Skills

Strong customer service/interpersonal skills

Decision-making under stress

Strong written and verbal communication

Tools

Multiple software platforms

Job description

HiveWatch is looking for a GSOC Operator to manage emergency calls and provide support at our Global Security Operations Center. The ideal candidate will have at least 3 years of experience in a similar role and strong customer service skills. You will use technology to assist clients and respond to incidents efficiently while adhering to safety guidelines.

This role demands strong communication and decision-making abilities, particularly in critical situations. Comprehensive health benefits and a competitive pay range of $23 to $28 per hour are included.