GSOC Supervisor: Lead Global Security Operations & Dispatch

DSI Security Services; Bethlehem (Northampton County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Job summary

DSI Security Services in Bethlehem, PA, seeks a GSOC Supervisor to oversee the Global Security Operations Center operations. This role is not a traditional security officer position and emphasizes leadership, incident coordination, and clear communication in a fast-paced environment.

Responsibilities include training GSOC Operators, coordinating responses to incidents affecting clients and assets, and maintaining rigorous logs and situational awareness across multiple systems.

Qualifications

• Direct, hands-on SOC or GSOC experience required.
• Supervisory or team-lead experience preferred.
• Experience with security dispatch and CCTV monitoring required.
• Proficiency with Microsoft Office (Teams, Word, Excel).
• Ability to communicate clearly with client personnel and vendors.

Responsibilities

• Oversee daily GSOC activities and incident coordination.
• Train and guide GSOC Operators; ensure consistent performance across shifts.
• Support staffing coverage and supervise contingent GSOC Operators.
• Monitor client locations and events; assess incidents and coordinate responses.
• Maintain and review incident reports, logs, and communications.

Skills

GSOC experience

Leadership

Communication

Dispatch experience

Microsoft Office

Education

High school diploma or equivalent

Tools

CCURE 9000

VICTOR CCTV

AlertMedia

Job description

DSI Security Services in Bethlehem, PA, seeks a GSOC Supervisor to oversee the Global Security Operations Center operations. This role is not a traditional security officer position and emphasizes leadership, incident coordination, and clear communication in a fast-paced environment.

Responsibilities include training GSOC Operators, coordinating responses to incidents affecting clients and assets, and maintaining rigorous logs and situational awareness across multiple systems.