GSOC Shift Lead — Global Security Operations Leader

Allied Universal; Cambridge (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Allied Universal is hiring a Full Time GSOC Shift Lead for a Pharma client in Cambridge, MA. Shifts include overnights and weekends. Starting pay is $30.85 per hour, with paid orientation and training.

The role supports incident recognition, emergency response, product security and physical security. Two+ years of security/GSOC experience and two+ years of technical writing are required. You will oversee GSOC operations, coordinate the team, monitor systems, ensure compliance, train staff, and

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state/local laws and regulations and may be required prior to employment.
• Minimum of two (2) years of technical writing experience.
• Minimum of two (2) years of verifiable security experience.
• Minimum of two (2) years of verifiable Global Security Operation Center experience.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

Skills

Technical writing

Security operations

GSOC experience

Education

High school diploma or equivalent

Job description

Allied Universal is hiring a Full Time GSOC Shift Lead for a Pharma client in Cambridge, MA. Shifts include overnights and weekends. Starting pay is $30.85 per hour, with paid orientation and training.

The role supports incident recognition, emergency response, product security and physical security. Two+ years of security/GSOC experience and two+ years of technical writing are required. You will oversee GSOC operations, coordinate the team, monitor systems, ensure compliance, train staff, and