GSOC Shift Lead - 24/7 Security Ops (Swing Shift)

Smith & Associates; Georgia; On-site; USD 80,000 - 110,000; Full time

Job summary

Smith is hiring a GSOC Lead Operator to provide frontline leadership within our Global Security Operations Center. The role serves as the shift leader, overseeing GSOC operators, ensuring high-quality incident response, and maintaining operational continuity across global security functions.

Swing shift required; Sun-Wed or Wed-Sat 1pm–11pm. The ideal candidate will lead by example, make real-time decisions, and develop a high-performing team with strong incident management and escalation

Qualifications

• 4–7 years of GSOC, SOC, or security operations experience.
• Experience in a lead or supervisory role.
• Strong incident management and escalation knowledge.
• Ability to lead during high-pressure situations.
• Excellent communication and reporting skills.

Responsibilities

• Serve as shift lead for GSOC operations and oversee daily activities.
• Monitor physical security systems across global locations.
• Review and direct incident triage and escalation.
• Act as primary decision-maker during critical incidents.
• Coordinate cyber incident intake with IT/security partners.
• Ensure timely incident reporting, SITREPs, and executive notifications.
• Oversee travel risk support for employees.
• Support badging and access control operations.
• Provide coaching and on-the-job training to GSOC Operators.
• Identify SOP improvements and support crisis response.

Skills

leadership

incident management

communication

documentation

brief leadership

Tools

Verkada VMS

Everbridge

Job description

Smith is hiring a GSOC Lead Operator to provide frontline leadership within our Global Security Operations Center. The role serves as the shift leader, overseeing GSOC operators, ensuring high-quality incident response, and maintaining operational continuity across global security functions.

Swing shift required; Sun-Wed or Wed-Sat 1pm–11pm. The ideal candidate will lead by example, make real-time decisions, and develop a high-performing team with strong incident management and escalation