GSOC Lead Operator (Swing Shift Lead)

Smith; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Smith is seeking a GSOC Lead Operator to provide frontline leadership within our 24x7x365 Global Security Operations Center. The shift will be Sun-Wed or Wed-Sat from 1pm to 11pm.

You will oversee operators, monitor CCTV and alarms, direct incident triage, and coordinate with IT/security partners for timely reporting and crisis response. The ideal candidate has 4–7 years of GSOC/security operations experience, prior supervisory exposure, and strong communication and documentation skills.

Qualifications

• 4–7 years of experience in a GSOC, SOC, or security operations environment.
• Lead or supervisory experience, formal or informal.
• Strong incident management and escalation knowledge.
• Excellent communication and reporting abilities.

Responsibilities

• Serve as shift lead for GSOC operations, overseeing operators and daily activities.
• Monitor and support physical security systems (CCTV, access control, alarms) across global locations.
• Review, prioritize, and direct incident triage and escalation.
• Act as primary decision-maker during shifts for critical incidents and escalations.
• Coordinate cyber incident intake with IT/security partners and ensure timely reporting.

Skills

GSOC leadership

Incident management

Escalation protocols

Communication skills

Documentation and reporting

Mentoring/training

Tools

Verkada VMS

Everbridge

Job description

Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith!Smith is hiring a GSOC Lead Operator to provide frontline leadership within our 24x7x365 Global Security Operations Center. This role serves as the shift leader, responsible for overseeing GSOC operators, ensuring high-quality incident response, and maintaining operational continuity across global security functions. PLEASE ONLY APPLY IF YOU ARE INTERESTED IN THE SWING SHIFT.The ideal candidate is an experienced GSOC professional who can lead by example, make critical decisions in real time, and support the development of a high-performing team.Shift will be either Sun-Wed or Wed-Sat 1pm - 11pmWhat You’ll DoServe as shift lead for GSOC operations, overseeing operators and daily activitiesMonitor and support physical security systems (CCTV, access control, alarms) across global locationsReview, prioritize, and direct incident triage and escalationAct as the primary decision-maker during shifts for critical incidents and escalationsCoordinate cyber incident intake and escalation with IT/security partnersEnsure timely and accurate incident reporting, SITREPs, and executive notificationsMonitor global events and oversee travel risk support for employeesSupport and supervise badging and access control operationsProvide guidance, coaching, and on-the-job training to GSOC OperatorsEnsure adherence to SOPs while identifying process improvement opportunitiesAssist with crisis response activation and cross-functional coordinationWhat You Bring4–7 years of experience in a GSOC, SOC, or security operations environmentPrior experience in a lead or supervisory role (formal or informal)Strong understanding of incident management and escalation protocolsProven ability to lead during high-pressure situationsExperience in 24/7 operational environments (shift work required)Strong communication skills and ability to brief leadership during incidentsHigh attention to detail with strong documentation and reporting skillsPreferredExperience with Verkada VMS, Everbridge, or similar platformsExperience supporting integrated security operations (physical + cyber)Background in corporate security, law enforcement, military, or emergency responseExperience mentoring or training junior operatorsSmith is an Equal Opportunity/Affirmative Action employer#LI-BB1We are an Equal Opportunity/Affirmative Action Employer.