GSOC Shift Lead: 24/7 Incident Response & Security

Smith & Associates Europe B.V.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Smith is seeking a GSOC Lead Operator to provide frontline leadership within our 24x7 Global Security Operations Center. This role oversees GSOC operators, ensuring incident response quality and continuity across global security functions.

The ideal candidate brings 4–7 years in GSOC or security operations, prior supervisory experience, and a proven ability to lead under pressure. Shift options include Sun-Wed or Wed-Sat, 1pm–11pm, with strong focus on incident management and cross-functional

Qualifications

• 4–7 years in a GSOC or security operations environment.
• Experience in a lead or supervisory role (formal or informal).
• Strong understanding of incident management and escalation protocols.
• Proven ability to lead during high‑pressure situations.
• Experience in 24/7 operational environments (shift work required).
• Strong communication skills and ability to brief leadership during incidents.
• High attention to detail with strong documentation and reporting skills.

Responsibilities

• Serve as shift lead for GSOC operations, overseeing operators and daily activities.
• Monitor and support physical security systems (CCTV, access control, alarms) across global locations.
• Review, prioritize, and direct incident triage and escalation.
• Act as the primary decision-maker during shifts for critical incidents and escalations.
• Coordinate cyber incident intake and escalation with IT/security partners.
• Ensure timely and accurate incident reporting, SITREPs, and executive notifications.
• Monitor global events and oversee travel risk support for employees.
• Support and supervise badging and access control operations.
• Provide guidance, coaching, and on-the-job training to GSOC Operators.
• Ensure adherence to SOPs while identifying process improvement opportunities.
• Assist with crisis response activation and cross-functional coordination.

Skills

GSOC leadership

Incident management

Escalation protocols

Executive briefing

Documentation

24/7 shift

Mentoring

Tools

Verkada VMS

Everbridge

Job description

Smith is seeking a GSOC Lead Operator to provide frontline leadership within our 24x7 Global Security Operations Center. This role oversees GSOC operators, ensuring incident response quality and continuity across global security functions.

The ideal candidate brings 4–7 years in GSOC or security operations, prior supervisory experience, and a proven ability to lead under pressure. Shift options include Sun-Wed or Wed-Sat, 1pm–11pm, with strong focus on incident management and cross-functional