GSOC Manager @ AI Company

Allied Universal; San Francisco (CA); On-site; USD 105,000 - 115,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Manager to lead a shift-based GSOC, coordinating policy, people, and technology for life-safety and security across sites. You will drive process improvements, manage cross-team collaboration, and report on security metrics.

The role requires extensive experience in corporate security, leadership of a control center, and strong communication skills to partner with clients and stakeholders.

Qualifications

• Minimum 5 years in Corporate Security or similar role, with at least 2 years leading a corporate control center.
• Experience with access control platforms, video management systems and incident management applications/software.
• Proven ability to manage complex people, process, and technical projects.
• Excellent analytical and problem-solving skills to drive process improvements.
• Strong written, verbal, and presentation communication abilities.
• Experience developing, implementing and managing control center programs.
• Ability to gather and analyze data to create useful metrics.

Responsibilities

• Oversee development and maintenance of GSOC policies and procedures with stakeholders.
• Lead the team with strategic direction and hands-on guidance for shift issues.
• Ensure appropriate staffing coverage and alignment of shift responsibilities.
• Supervise implementation of new technologies and business processes to improve efficiency.
• Drive strategic planning to scale GSOC capabilities with growth and changing needs.
• Build and motivate cross-functional teams around life-safety and resilience.
• Monitor and report KPIs per client MSA.
• Ensure compliance with client expectations and policies; notify stakeholders rapidly.
• Provide enterprise detection and coordinated response to security, safety and business continuity events.
• Develop security services metrics and related reports.
• Support field security specialists and program stakeholders.
• Stay at the front edge of industry best practices for control center security.

Skills

GSOC leadership

Security operations

Access control platforms

Video management systems

Incident management

Data-driven metrics

Crisis management

Tools

Lenel OnGuard

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is looking to hire a Global Security Operations Center Manager at an AI company. The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors on assigned shift. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Responsibilities

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Lead the team by providing both strategic direction and hands‑on guidance to team members in handling effectively related issues
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly‑evolving and cross‑functional environment that is centered around the use of people, process and technology to ensure life‑safety, security and resiliency at corporate sites
• Monitoring and tracking key performance indicators (KPIs) as per client MSA
• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security‑services performance metrics and related reports
• Provide assistance to field‑based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

MUST HAVE

• Have a minimum of 5-years of experience in Corporate Security or a similar role with at least 2-years leading and managing all aspects of a corporate control center
• Have extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
• Have demonstrated effectiveness in managing complex people, process and technical projects
• Have excellent analytical and problem‑solving skills to drive process improvement
• Be an excellent communicator, whether writing, speaking or presenting
• Have demonstrated expertise in developing, implementing and managing control center programs.
• Have experience gathering and analyzing data to create useful metrics that support positive change
• Demonstrated ability to manage effectively change and conflict
• Be adept at managing crises; provide front‑line leadership in coordinating responses to a myriad crisis situations
• Have the ability to lead a cross‑functional team
• Be a dependable team player with strong business acuity, enthusiasm and a positive attitude
• Possess an impeccable work ethic and a high degree of integrity
• Possess general knowledge and understanding of State and Federal Employment laws
• Extensive experience using Lenel Enterprise OnGuard
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

PAY

• $105,000 - $115,000/yr.

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.