GSOC Operations Leader: Security, Response & Strategy

Allied Universal; San Francisco, Northern (CA, KY); Hybrid; USD 115,000 - 125,000; Full time

Job summary

Allied Universal is seeking a Global Security Operations Center Manager in San Francisco to lead a control room team, drive policy and process improvements, and coordinate cross-functional efforts for life-safety and security. The role emphasizes strong communication, strategic planning, and hands-on guidance for a growing security program. The position includes a comprehensive onboarding and collaboration across field services.

Qualifications

• Minimum 5 years in Corporate Security or a similar role.
• At least 2 years leading a corporate control center.
• Extensive experience using Lenel Enterprise OnGuard.
• Experience with access control platforms and video management systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Experience managing crises and coordinating responses.
• Ability to lead cross-functional teams.
• Knowledge of state and federal employment laws.

Responsibilities

• Oversee development and maintenance of GSOC policies and procedures.
• Lead the team with strategic direction and hands-on guidance.
• Ensure staffing coverage and role alignment for each shift.
• Supervise implementation of new technologies and processes.
• Plan for growth and maintain GSOC capabilities.
• Motivate and develop cross-functional teams.
• Monitor KPIs and report performance to stakeholders.
• Coordinate incident response and stakeholder communications.

Skills

Access control platforms

Video management systems

Incident management software

Lenel Enterprise OnGuard

Crisis management

Data analysis

Communication skills

Cross-functional leadership

Tools

Lenel Enterprise OnGuard

Job description

Allied Universal is seeking a Global Security Operations Center Manager in San Francisco to lead a control room team, drive policy and process improvements, and coordinate cross-functional efforts for life-safety and security. The role emphasizes strong communication, strategic planning, and hands-on guidance for a growing security program. The position includes a comprehensive onboarding and collaboration across field services.