Director, Global Security Operations Center

Specialized; Plano (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) plan

Paid time off

Professional development and industry?

Career growth opportunities

Job summary

Specialized in Plano, TX seeks a Director of the Global Security Operations Center to lead a 24/7 GSOC launch and ongoing operation, overseeing technology integration, SOPs, escalation protocols, and staffing.

The ideal candidate will have 7+ years in security operations, 3+ years leading a GSOC, and a track record of building high-performing teams; CPP/PSP preferred. This role reports to the VP, Global Security Operations and offers competitive benefits.

Qualifications

• 7+ years of security operations experience.
• 3+ years of experience leading a GSOC, SOC, command center, or 24/7 monitoring environment.
• Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or a related field, or equivalent operational experience.
• Strong knowledge of CCTV/VMS, access control, intrusion and life-safety systems, mass notification, and incident management platforms.
• Experience managing operational KPIs, service levels, and incident escalation.
• Strong leadership, client-facing, and executive communication skills.
• CPP, PSP, or similar security certification preferred.
• Must be available outside standard business hours for critical events.
• Must be willing to participate in the Company's pre-employment screening process and continuously meet all applicable state, county, and municipal requirements.

Responsibilities

• Launch the GSOC from buildout through go-live, including technology integration, SOPs, escalation protocols, and 24/7/365 staffing.
• Hire, develop, and retain GSOC operators and supervisors while establishing training and performance standards.
• Own service delivery by overseeing client programs, KPIs, service levels, incident escalation, and operational performance.
• Deliver GSOC as a Service and support Managed, Hybrid, and Resident service models as the client portfolio grows.
• Protect operations by overseeing monitoring, escalation, and security coordination for Specialized offices, locations, and personnel.
• Manage staffing and coverage across GSOC programs; oversee shift structure and utilization.
• Partner with clients and prospects as the GSOC subject matter expert during reviews and meetings.
• Drive Aurix adoption as the operational platform for the GSOC and provide feedback for development.
• Maintain operational standards by monitoring incident documentation, escalations, shift handoffs, and overall quality.

Skills

Security operations

GSOC leadership

KPIs & SLAs

Leadership & communication

Security certifications

Availability after hours

Compliance requirements

Security program management

Education

Bachelor’s degree in Criminal Justice / Security Management / Emergency Management

Tools

CCTV/VMS systems

Access control systems

Mass notification systems

Incident management platforms

Job description

Director, Global Security Operations Center

About Us:

Specialized – One Force. Multiple Front Lines. One Step Ahead.

Specialized delivers integrated security solutions through a portfolio of brands powered by a unified, data-driven platform. Our brands combine operational expertise, advanced technology, and strategic insight to help clients strengthen performance, reduce risk, and protect what matters most.

Job Summary:

We are seeking an experienced Director, Global Security Operations Center to lead our 24/7/365 GSOC in Plano, TX. This role will oversee the launch and ongoing operation of the GSOC, including team leadership, client programs, security technology, incident management, and service delivery.

The ideal candidate is a proven GSOC leader who can build a high-performing operation, drive accountability, and serve as a trusted security expert for clients and internal leadership. This role reports to the Vice President, Global Security Operations.

Qualifications:

• 7+ years of security operations experience.
• 3+ years of experience leading a GSOC, SOC, command center, or 24/7 monitoring environment.
• Proven experience launching, building, or significantly improving an operations center.
• Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or a related field, or equivalent operational experience.
• Strong knowledge of CCTV/VMS, access control, intrusion and life-safety systems, mass notification, and incident management platforms.
• Experience managing operational KPIs, service levels, and incident escalation.
• Strong leadership, client-facing, and executive communication skills.
• CPP, PSP, or similar security certification preferred.
• Must be available outside standard business hours for critical events.
• Must be willing to participate in the Company's pre-employment screening process and continuously meet all applicable state, county, and municipal requirements.

Key Responsibilities:

• Launch the GSOC. Lead the Plano GSOC from buildout through go-live, including technology integration, SOPs, escalation protocols, and 24/7/365 staffing.
• Build and lead the team. Hire, develop, and retain GSOC operators and supervisors while establishing training and performance standards.
• Own service delivery. Oversee client programs, KPIs, service levels, incident escalation, and operational performance.
• Deliver GSOC as a Service. Support Managed, Hybrid, and Resident service models as the client portfolio grows.
• Protect our operations. Oversee monitoring, escalation, and security coordination for Specialized offices, locations, and personnel.
• Manage staffing and coverage. Oversee shift structure, coverage, utilization, and staffing requirements across GSOC programs.
• Partner with clients and prospects. Serve as the GSOC subject matter expert during client reviews, prospect meetings, and GSOC tours.
• Drive Aurix adoption. Use Aurix as the operational platform for the GSOC and provide feedback to support continued development.
• Maintain operational standards. Monitor incident documentation, escalations, shift handoffs, and overall quality to identify and address gaps.
• Salary Range: $120,000-$140,000/yr
• Annual performance bonus.
• 401(k) plan.
• Paid time off.
• Professional development and support for industry certifications.
• Opportunities for career growth and advancement.

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.