GSOC Operations Lead: Security & Dispatch Manager

Securitas USA; Waltham (MA); On-site; USD 62,000 - 76,000; Full time

Job summary

Securitas USA is seeking a GSOC Manager in Waltham, MA to oversee security operations, access control, CCTV, and emergency communications. The role focuses on coordinating responses, analyzing incidents, and maintaining situational awareness across sites and teams.

The position is full-time with weekday day shifts and flexible hours. The incumbent will log events, communicate with security and first responders, and ensure safe, compliant operations for corporate facilities and events.

Qualifications

• Three years of related experience in the security industry preferred or international equivalent.
• Ability to communicate with security, first responders, and law enforcement across regions.
• Strong written and verbal communication and ability to work in a team under pressure.

Responsibilities

• Operate access control and surveillance systems, emergency line(s), and communication systems.
• Provide analysis, reporting, and documentation of events, incidents and emergencies.
• Dispatch and communication support for security events, incidents and emergencies.
• Serve as the central point of communication with employees, corporate security, public safety and key personnel.
• Monitor multiple security systems and coordinate with remote sites.

Skills

Security management

CCTV operations

Emergency response coordination

Communication systems

Incident reporting

Team coordination

Tools

ExacqVision CCTV

CCURE-9000 Access Control

Everbridge

Job description

Securitas USA is seeking a GSOC Manager in Waltham, MA to oversee security operations, access control, CCTV, and emergency communications. The role focuses on coordinating responses, analyzing incidents, and maintaining situational awareness across sites and teams.

The position is full-time with weekday day shifts and flexible hours. The incumbent will log events, communicate with security and first responders, and ensure safe, compliant operations for corporate facilities and events.