GSOC Manager - Waltham, MA

Securitas US Business Unit; Waltham (MA); On-site; USD 59,000 - 79,000; Full time

Job summary

Securitas US Business Unit in Waltham, MA, seeks a Global Security Operations Center (GSOC) Manager. You will oversee corporate access and surveillance systems, emergency communications, and incident reporting. You’ll serve as central contact with staff, security, and public safety teams during events and emergencies.

The role is salaried, full-time with Monday–Friday day shifts; exact hours are flexible. Prior security operations leadership and strong incident response skills are essential for

Qualifications

• Three years of related experience in the security industry preferred, or international equivalent required.
• Ability to communicate with radio systems and telephone (including international) systems.
• Strong written and verbal communication and documentation skills.
• Ability to prioritize emergency calls and respond under pressure.

Responsibilities

• Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response.
• Interact with security personnel, first responders, and law enforcement across regions.
• Coordinate requests for tows, ambulances, fire, or special equipment with management approval.
• Use multiple systems to maintain situational awareness (CCTV, access control, weather data).
• Serve as first contact for remote intrusion detection; liaise with employees or police as needed.
• Utilize mass notification tools to send critical alerts and coordinate Crisis Management Team conference bridges.

Skills

Communication skills

Team coordination

Disaster response

Multitasking

Tools

ExacqVision

CCURE-9000

Everbridge

Job description

Global Security Operations Center (GSOC) Manager - Waltham, MA

Pay: $69,000 annually (salaried)

Schedule: Full-Time, Monday to Friday day shifts, exact hours are flexible.

Job Summary

Under the direction of the Security National Account Manager, this position will operate corporate access control systems, surveillance systems, corporate emergency phone line(s), communication systems, computer systems and other security-related equipment. Provide detailed analysis, reporting, and documentation of events, incidents and emergencies. Provide dispatch and communication support for security events, incidents, and emergencies. Serve as the central point of communication with employees, corporate security, public safety and key personnel for day-to-day operations and during events, incidents and emergencies. Perform other security-related tasks as required.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Duties and Responsibilities

1. Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response.
2. Requires professional interaction with security, first responders, and law enforcement agencies in various national/international regions.
3. Handles requests from field personnel/officers for tows, ambulances, fire, special equipment or service resolution needs. Makes contact with appropriate management for notification and or approval.
4. Utilize multiple systems simultaneously to maintain situational awareness. Monitors various 3DS sites on ExacqVision (CCTV),Monitors various alarms on CCURE-9000 (Card Access), and weather data systems.
5. Serve as the first point of contact for remote site intrusion detection systems. Make contact with local employees if applicable and / or request police response.
6. Utilize Everbridge Mass Communication Tool to send critical notifications, account for staff through polling messages, and facilitate conference bridges for the Crisis Management Team.
7. Monitor International SOS' Travel Tracker to respond to serious incidents when 3DS has employees travelling in the impacted region.
8. The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
9. The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
10. Performs tasks and duties of a similar nature and scope as required for assigned site(s).

Minimum Qualifications at Entry

Three years of related experience in the security industry preferred, or international equivalent required.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to communicate with radio systems, telephone including international telephone systems.
• Courteous telephone manner.
• Ability to use personal computer and enter data.
• Ability to access situation and use judgment in responding.
• Ability to work under distracting conditions.
• Alpha and numeric recognition.
• Understanding of computer commands.
• Ability to prioritize emergency calls and requests for services.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Customer service and service delivery orientation.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to maintain daily activity logs.

Working Conditions (Physical/Mental Demands)

• Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey in addition to any mandatory licensing requirements
• Required ability to handle multiple tasks concurrently
• Computer usage including data entry
• Frequent verbal and written communication
• Close vision, distance vision, and ability to adjust focus
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Job responsibilities require ability to handle sensitive and confidential information in accordance with Dassault Non-Disclosure Policy

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. The GSOC Manager oversees the operations of corporate access control systems and serves as the point of communication with employees and key personnel for day-to-day operations.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.