GSOC Coordinator, 24/7 Global Security Operations

Chipotle Mexican Grill; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Chipotle Mexican Grill is seeking a GSOC Coordinator to support our 24/7 Global Security & Resilience operations. You will monitor alarms, CCTV, and other security signals; determine action, coordinate with leadership, and report incidents related to theft, safety, and asset protection.

Ideal candidates bring crisis management exposure, strong communication, and the ability to work a 12am–8am third shift with holiday coverage. This on-site role supports global restaurants and corporate offices.

Qualifications

• High school diploma or GED required.
• Experience supporting crisis management, security operations, or call center equivalent preferred but not required.
• CPR and first aid training preferred.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including knowing when to ask for help and effectively deliver instructions regarding safety
• Strong decision making through sensitive situations in a fast-paced environment.
• Ability to build rapport and work collaboratively within a team-oriented environment.
• Excellent customer service and active listening skills.
• Excellent verbal and written communication skills.
• Strong computer skills in Microsoft Office, Excel, and PowerPoint.
• Detailed, working knowledge of building security, fire, and safety systems.
• Experience processing alarm data from multiple sources and subsequently coordinating a response dependent on the nature of the alarm (i.e. false alarm, break-in, etc)
• Ability to work a flexible schedule that supports our 24/7 global operations, including a third‑shift schedule of 12am–8am, Thursday through Monday, with holiday coverage when required.

Responsibilities

• Demonstrate excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners.
• Respond to initial alarm signals and emergency issues and initiates appropriate actions per policy related to all enterprise office locations and restaurants globally.
• Quickly and accurately determines whether an alarm requires action based upon CCTV review, alarm signal types, etc.
• In the absence of a GSOC Analyst, responds to emergency issues and coordinates appropriate actions per policy, seeking guidance from leadership when required or necessary.
• Accurately and concisely report incidents dealing with theft, safety, and other asset protection or security issues.
• Assist GSOC Analysts with monitoring internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate GSR leadership as appropriate.
• Assist GSOC Analysts with monitoring the security and safety of all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as directed.
• Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the GSR team or external resources.

Skills

Crisis management

Security operations

Customer service

Communication skills

Microsoft Office

Alarm data processing

Team collaboration

Multitasking under pressure

Decision making

Flexibility schedule

Education

High school diploma or GED

Tools

PowerPoint

Job description

Chipotle Mexican Grill is seeking a GSOC Coordinator to support our 24/7 Global Security & Resilience operations. You will monitor alarms, CCTV, and other security signals; determine action, coordinate with leadership, and report incidents related to theft, safety, and asset protection.

Ideal candidates bring crisis management exposure, strong communication, and the ability to work a 12am–8am third shift with holiday coverage. This on-site role supports global restaurants and corporate offices.