24/7 Global Security & Crisis Ops Coordinator

07 CMG Strategy Co., LLC

Columbus (OH)

On-site

USD 55,000 - 75,000

Full time

13 days ago

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Job summary

Chipotle Mexican Grill, Inc. is seeking a GSOC Coordinator to provide a safe environment for guests and employees. The GSOC is a 24/7 crisis monitoring and reporting center supporting the Global Security & Resilience team with real time risk response.

You will monitor alarms, perform CCTV reviews, coordinate with restaurants and partners, and assist analysts with incident reporting. This role requires a flexible schedule to work a 12am–8am shift Thursday through Monday, with holiday coverage

Qualifications

High school diploma or GED required.
Experience supporting crisis management, security operations, or call center equivalent preferred but not required.
CPR and first aid training preferred.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including knowing when to ask for help and effectively deliver instructions regarding safety.
Strong decision making through sensitive situations in a fast-paced environment.

Responsibilities

Answer calls from external, field, restaurant, and RSC partners with excellent customer service.
Respond to initial alarm signals and emergency issues and initiates appropriate actions per policy related to all enterprise office locations and restaurants globally.
Quickly and accurately determine whether an alarm requires action based upon CCTV review, alarm signal types, etc.
In the absence of a GSOC Analyst, respond to emergency issues and coordinate appropriate actions per policy, seeking guidance from leadership when required or necessary.
Accurately and concisely report incidents dealing with theft, safety, and other asset protection or security issues.
Assist GSOC Analysts with monitoring internet, social media, news, and vendor media sources for global security issues, escalating to appropriate GSR leadership as appropriate.
Assist GSOC Analysts with monitoring the security and safety of all employees, including those who travel or work at our office locations.
May follow-up with the employee, leadership and internal partners as directed.
Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the GSR team or external resources