GSOC Communications Operator for Executive Aircraft Support

Trace Systems Inc.; Andrews (MD); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance coverage

Flexible spending accounts

Employee wellness program

Life and disability insurance

Retirement savings plan

Company holidays

Paid time off (PTO)

Job summary

Trace Systems Inc. in Joint Base Andrews, Maryland, seeks a Government Security Operations Center Communications Systems Operator to provide continuous operational communications support for Executive Aircraft.

You will monitor missions, coordinate real-time troubleshooting with airborne operators and technical teams, and document incidents, handoffs, and mission status for 24/7/365 operations. The role requires active Top Secret clearance, DoD 8140 qualifications, and the ability to work shifts

Qualifications

• Active, in-scope US Government Top Secret clearance (minimum).
• US Citizenship required due to contract requirements.
• DoD 8140 Work Role: 411 Technical Support Specialist, Intermediate proficiency.
• Bachelor's degree in Computer Science, Cybersecurity, Data Science, Information Systems, IT, Software Engineering, or related military training.

Responsibilities

• Track and assist Executive Aircraft in flight when communications issues occur.
• Respond to incident calls and support communications trend analysis.
• Use Command and Control tools and Mattermost to support aircraft in flight.
• Support operation of Mission Communications Systems aboard C-32, C-40, C-37 aircraft.
• Provide troubleshooting guidance during MCS anomalies and outages.
• Monitor web-based flight-monitoring tools from SATCOM providers.
• Maintain shift logs, incident records, and technical documentation.
• Escalate unresolved issues to GSOC leadership and engineering teams.

Skills

Security clearance

US Citizenship

Strong communication

Shift work

Education

Bachelor's degree in Computer Science or related field

High school diploma or equivalent

Job description

Trace Systems Inc. in Joint Base Andrews, Maryland, seeks a Government Security Operations Center Communications Systems Operator to provide continuous operational communications support for Executive Aircraft.

You will monitor missions, coordinate real-time troubleshooting with airborne operators and technical teams, and document incidents, handoffs, and mission status for 24/7/365 operations. The role requires active Top Secret clearance, DoD 8140 qualifications, and the ability to work shifts