Lead GSOC Communications Systems Operator

Trace Systems Inc.; Andrews (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

Trace Systems Inc. seeks a Lead Government Security Operations Center Communications Systems Operator Liaison to oversee 24/7 mission support for Executive Aircraft at Joint Base Andrews, MD.

You will serve as the senior operational interface among GSOC leadership, airborne operators, technical teams, and satellite providers. The role requires coordinating shift handoffs, incident response, and real-time monitoring while ensuring DoD security posture and 8140 standards are met.

Qualifications

• Must hold active Top Secret clearance and be eligible for higher access.
• DoD 8140 qualification requirements apply for the role.
• Experience in operational communications and 24/7 mission support.
• Knowledge of GSOC operations and executive aircraft comms.

Responsibilities

• Lead 24/7 GSOC communications support and ensure 100% staffing coverage.
• Coordinate incident response and real-time monitoring for executive aircraft.
• Guide operators during MCS anomalies and outages and provide expert troubleshooting.
• Liaise with engineering, incident-response, and SATCOM providers to maintain capabilities.

Skills

Top Secret clearance

DoD 8140

Shift leadership

GSOC operations

SATCOM awareness

Education

High school diploma or equivalent

Bachelor's degree in CS/IS or related field

Tools

Mattermost

C2 tools

SATCOM platforms

Job description

Job Overview

Job Title: Lead GSOC Communications Systems Operator Liason

Location:

Joint Base Andrews, Maryland

Job Responsibilities

Trace Systems is seeking a Lead Government Security Operations Center Communications Systems Operator Liaison to lead 24/7 mission support for Executive Aircraft. This position serves as the senior operational interface among GSOC leadership, airborne Communications Systems Operators, technical teams, and commercial satellite communications providers.

The project associated with this position is currently in the proposal stage.

• Lead continuous GSOC communications support and help maintain 100 percent staffing coverage, 24 hours per day, 365 days per year.
• Track Executive Aircraft in flight, coordinate response to communications issues and incident calls, and support trend-analysis activities.
• Use Command and Control tools and approved collaboration platforms, including Mattermost, to support aircraft in flight.
• Provide GSOC leadership with expert guidance on Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
• Provide expert troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
• Review GSOC flight-monitoring solutions and recommend improvements to web-based capabilities supplied by commercial SATCOM providers.
• Lead shift handoffs, escalation, operational reporting, knowledge transfer, and coordination with engineering and incident-response teams.

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 411 Technical Support Specialist, Proficiency Level: Advanced; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Masters or Ph.D degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying certifications may include SecurityX/CASP+, CCNP Security, CISA, FITSP-O, SSCP, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 5+ years of operational communications, command-and-control, airborne communications, SATCOM, or network operations experience.
• Demonstrated experience leading shift-based operational support and coordinating real-time incident response.
• Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
• Ability to interpret technical information and guide operators during high-priority mission events.
• Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.

Desired Qualification

• Former military airborne communications, command post, network operations, or communications systems operator experience.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Education

• High school diploma or equivalent required; bachelor's degree in computer science, information systems, or a related field preferred.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.