GSOC Communications Systems Operator

Trace Systems Inc.; Andrews (MD); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance coverage

Flexible spending accounts

Employee wellness program

Life and disability insurance

Retirement savings plan

Company holidays

Paid time off (PTO)

Job summary

Trace Systems Inc. in Joint Base Andrews, Maryland, seeks a Government Security Operations Center Communications Systems Operator to provide continuous operational communications support for Executive Aircraft.

You will monitor missions, coordinate real-time troubleshooting with airborne operators and technical teams, and document incidents, handoffs, and mission status for 24/7/365 operations. The role requires active Top Secret clearance, DoD 8140 qualifications, and the ability to work shifts

Qualifications

• Active, in-scope US Government Top Secret clearance (minimum).
• US Citizenship required due to contract requirements.
• DoD 8140 Work Role: 411 Technical Support Specialist, Intermediate proficiency.
• Bachelor's degree in Computer Science, Cybersecurity, Data Science, Information Systems, IT, Software Engineering, or related military training.

Responsibilities

• Track and assist Executive Aircraft in flight when communications issues occur.
• Respond to incident calls and support communications trend analysis.
• Use Command and Control tools and Mattermost to support aircraft in flight.
• Support operation of Mission Communications Systems aboard C-32, C-40, C-37 aircraft.
• Provide troubleshooting guidance during MCS anomalies and outages.
• Monitor web-based flight-monitoring tools from SATCOM providers.
• Maintain shift logs, incident records, and technical documentation.
• Escalate unresolved issues to GSOC leadership and engineering teams.

Skills

Security clearance

US Citizenship

Strong communication

Shift work

Education

Bachelor's degree in Computer Science or related field

High school diploma or equivalent

Job description

Job Overview

GSOC Communications Systems Operator

Location

Joint Base Andrews, Maryland

Job Responsibilities

Trace Systems is seeking a Government Security Operations Center Communications Systems Operator to provide continuous operational communications support for Executive Aircraft. The operator will monitor missions, respond to communications issues, and coordinate real-time troubleshooting with airborne operators and technical teams. The project associated with this position is currently in the proposal stage.

• Track and assist Executive Aircraft in flight when communications issues occur.
• Respond to incident calls and support communications trend-analysis efforts.
• Use approved Command and Control tools and collaboration software, including Mattermost, to support aircraft in flight.
• Support operation of Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
• Provide troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
• Monitor and assess web-based flight-monitoring tools provided by commercial SATCOM providers.
• Maintain accurate shift logs, incident records, mission status, handoff notes, and technical documentation.
• Escalate unresolved issues and coordinate with GSOC leadership, engineering, incident-response, and external support organizations.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.

Salary Minimum: $80,000

Salary Maximum: $105,000

Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).

• health insurance coverage
• flexible spending accounts
• an employee wellness program
• life and disability insurance
• retirement savings plan
• company holidays
• paid time off (PTO)

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 411 Technical Support Specialist, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying certifications may include CND, GFACT, GSEC or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 2+ years of communications operations, command-and-control, SATCOM, network operations, help desk, or technical mission-support experience.
• Ability to monitor multiple information sources, communicate clearly during time-sensitive events, and follow operational checklists and escalation procedures.
• Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.

Desired Qualification

• Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
• Former military communications systems operator, command post, network operations, or airborne communications experience.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Education

• High school diploma or equivalent required; bachelor's degree in computer science, information systems, or a related field preferred.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.