Lead GSOC Communications Systems Operator

Trace Systems Inc.; Camp Springs (MD); On-site; USD 112,000 - 138,000; Full time

Job summary

Trace Systems Inc. is seeking a Lead GSOC Communications Systems Operator Liaison to supervise 24/7 mission support for executive aircraft from Joint Base Andrews, MD. You will serve as the senior operational interface among GSOC leadership, airborne operators, technical teams, and SATCOM providers.

You will lead staffing, incident response, and coordination across engineering and security teams while ensuring 24/7 coverage and compliance with DoD requirements.

Qualifications

• US citizenship and a Top Secret clearance are required.
• DoD 8140 qualifications and advanced technical knowledge are required.
• Strong communication and coordination skills for DoD environments.

Responsibilities

• Lead 24/7 GSOC communications support and staffing coverage.
• Track Executive Aircraft and respond to communications issues.
• Use Command and Control tools and platforms to support aircraft in flight.
• Provide guidance on Mission Communications Systems aboard executive aircraft.
• Troubleshoot anomalies and coordinate with incident-response teams.
• Review GSOC solutions and propose improvements with providers.
• Lead shift handoffs, escalation and operational reporting.

Skills

Top Secret clearance

US Citizenship

DoD 8140 411

Communication skills

GSOC operations

Shift leadership

Education

High school diploma

Bachelor's degree in CS / IT / Info Systems

Tools

Mission Communications Systems

C-32/C-40/C-37 familiarity

Job description

Job Overview

Job Title: Lead GSOC Communications Systems Operator Liason

Location: Joint Base Andrews, Maryland

Job Responsibilities

Trace Systems is seeking a Lead Government Security Operations Center Communications Systems Operator Liaison to lead 24/7 mission support for Executive Aircraft. This position serves as the senior operational interface among GSOC leadership, airborne Communications Systems Operators, technical teams, and commercial satellite communications providers.The project associated with this position is currently in the proposal stage.

• Lead continuous GSOC communications support and help maintain 100 percent staffing coverage, 24 hours per day, 365 days per year.
• Track Executive Aircraft in flight, coordinate response to communications issues and incident calls, and support trend-analysis activities.
• Use Command and Control tools and approved collaboration platforms, including Mattermost, to support aircraft in flight.
• Provide GSOC leadership with expert guidance on Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
• Provide expert troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
• Review GSOC flight-monitoring solutions and recommend improvements to web-based capabilities supplied by commercial SATCOM providers.
• Lead shift handoffs, escalation, operational reporting, knowledge transfer, and coordination with engineering and incident-response teams.

In compliance with applicable state and local pay transparency requirements, the following compensation information is provided for this position. The base salary range represents the minimum and maximum compensation Trace reasonably expects to offer for this position at the time of posting. Actual compensation within the range may vary based on factors including, but not limited to, location, experience, qualifications, skills, and performance.

Salary Minimum: $112,000

Salary Maximum: $138,000

Trace provides a comprehensive benefits package to eligible employees, which may include health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays, and paid time off (PTO).

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 411 Technical Support Specialist, Proficiency Level: Advanced; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying 8140 credentials include a Masters or Ph.D degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
• Qualifying 8140 certifications may include SecurityX/CASP+, CCNP Security, CISA, FITSP-O, SSCP, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 5+ years of operational communications, command-and-control, airborne communications, SATCOM, or network operations experience.
• Demonstrated experience leading shift-based operational support and coordinating real-time incident response.
• Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
• Ability to interpret technical information and guide operators during high-priority mission events.
• Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.

Desired Qualification

• Former military airborne communications, command post, network operations, or communications systems operator experience.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Education

• High school diploma or equivalent required; bachelor's degree in computer science, information systems, or a related field preferred.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.