Growth Support Specialist - Drive Customer Growth

Direct Communications; Unity (ME); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

PTO 14 days

10 holidays

Free internet

On-the-job training

Wellness support

Job summary

Direct Communications in Unity, Maine is seeking a Growth Support Representative to be the heartbeat of our customer interactions. You will handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey and complete administrative tasks.

You will educate customers on high-end solutions, coordinate installations, keep precise CRM records, and participate in local outreach to grow our community.

Qualifications

• 1–3 years in customer service, sales support, or administration; broadband/telecom experience a plus.
• Proficient with CRM systems (Salesforce/HubSpot) and basic broadband troubleshooting.
• Self-motivated, accountable, and able to contribute to the team’s success with tact.
• Located in Unity, Maine (or nearby) with a valid driver’s license and reliable vehicle.

Responsibilities

• Handle inbound calls, emails, and chats with empathy to guide broadband customers.
• Educate customers on high-end solutions like managed routers and mobile services.
• Coordinate installations and maintain CRM records for a seamless service experience.
• Represent the brand at outreach events to grow the customer base.
• Analyze customer interactions to help improve the overall experience.

Skills

Empathy

CRM proficiency (Salesforce/HubSpot)

Communication

Time management

Tools

Salesforce

HubSpot

Job description

Direct Communications in Unity, Maine is seeking a Growth Support Representative to be the heartbeat of our customer interactions. You will handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey and complete administrative tasks.

You will educate customers on high-end solutions, coordinate installations, keep precise CRM records, and participate in local outreach to grow our community.