Growth & Renewals Specialist, Small-Group Benefits

Guardian Life Insurance

Chicago (IL)

Hybrid

USD 50,000 - 82,000

Full time

14 days+

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Job summary

Guardian Life Insurance’s Group Benefits Client Management team is seeking a Client Manager Associate to oversee a client book of 2-99 lives, driving persistency, growth, and profitability through broker and client partnerships.

The role requires strong communication, negotiation, and analytical skills with deep product knowledge across dental, vision, life, disability, and leave management. Hybrid work arrangements are supported in Chicago or Indianapolis.

Qualifications

BA or BS Degree is preferred. Will consider work experience equivalent.
3 to 5 years of insurance industry experience, preferably in a sales environment.
Demonstrated success in servicing brokers/producers/customers.

Responsibilities

Build relationships with brokers/producers/plan holders for groups with less than 100 enrolled lives.
Interpret, deliver, and clearly communicate renewals, alternative plan options, and add issue quotes to the broker/producer/client.
Review experience and utilization reports with Sales Reps for groups with under 100 lives; Package and deliver appropriate reports based on group size and availability.
Proactively identify add issue opportunities for groups under 100 lives by utilizing Salesforce Reports and other strategies developed in collaboration with Sales Reps and generating quotes.
Provide renewal rate relief for groups under 100 lives through negotiations with underwriting, as well as determining and generating plan alternative options.
Serve as subject matter expert on various Guardian systems, capabilities, products, and workflow procedures.