Growth-Oriented Inside Sales & Retention Pro

Resourceful Internet; United States; On-site; USD 54,000 - 66,000; Full time

Job summary

ODR.com, a subsidiary of the American Arbitration Association, is seeking an Inside Sales & Customer Retention Specialist to strengthen relationships with Caseload Manager customers while growing our customer base. This dual-role (about 50% retention, 50% sales) involves renewals, expansions, prospecting, product demonstrations, and close collaboration with sales, product, and marketing teams.

You will be supported by training and coaching to develop expertise in both customer relationships and

Qualifications

• Early in your career in sales, customer success, account management, or business development and eager to grow professionally.
• Interested in technology and comfortable learning a software platform in depth.
• A strong communicator who enjoys working with customers and prospects by phone, email, and video.
• A thoughtful listener who asks good questions and can translate customer needs into practical solutions.
• Comfortable learning to deliver effective software demonstrations.
• Highly organized and able to manage multiple customers, prospects, follow-ups, demonstrations, and opportunities at once.
• Familiarity with mediation, dispute resolution, ombuds, HR, legal, or related professional environments is a plus.

Responsibilities

• Customer Retention & Account Support — build and maintain strong relationships with existing Caseload Manager customers through regular, proactive outreach.
• Inside Sales & Business Development — follow up on inbound leads; conduct discovery, product demonstrations, and qualify opportunities.
• Sales & Marketing Collaboration — partner with Sales and Marketing to improve campaigns, messaging, collateral, and use cases.
• What Success Looks Like — drive renewals, expansions, qualified pipeline, and disciplined CRM management.

Skills

Communication

CRM proficiency

Multichannel outreach

Organizational skills

Tools

CRM software

Job description

ODR.com, a subsidiary of the American Arbitration Association, is seeking an Inside Sales & Customer Retention Specialist to strengthen relationships with Caseload Manager customers while growing our customer base. This dual-role (about 50% retention, 50% sales) involves renewals, expansions, prospecting, product demonstrations, and close collaboration with sales, product, and marketing teams.

You will be supported by training and coaching to develop expertise in both customer relationships and