Tech-Savvy Inside Sales & Retention Specialist

American-Arbitration-Association; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Orthodontia

Vision coverage

Student loan repayment

401(k) retirement plan with company 2x

Pet insurance

Paid time off

Job summary

ODR.com in San Francisco is seeking an Inside Sales & Customer Retention Specialist to strengthen relationships with Caseload Manager customers while growing the customer base.

This dual-role splits roughly 50/50 between customer retention/account support and inside sales/business development, with structured processes, product training, and ongoing coaching from sales and marketing leaders.

Qualifications

• Experience in inside sales or customer success is a plus.
• Strong communication and listening skills across phone, email, and video.
• Ability to manage multiple accounts and pipeline simultaneously.

Responsibilities

• Maintain strong relationships with Caseload Manager customers through proactive outreach.
• Support renewals, training follow-ups, and retention campaigns; track renewals and risks.
• Identify expansion opportunities and coordinate product demonstrations for customers.

Skills

Customer retention

Account management

Sales prospecting

Product demonstrations

CRM proficiency

Job description

ODR.com in San Francisco is seeking an Inside Sales & Customer Retention Specialist to strengthen relationships with Caseload Manager customers while growing the customer base.

This dual-role splits roughly 50/50 between customer retention/account support and inside sales/business development, with structured processes, product training, and ongoing coaching from sales and marketing leaders.